SALES COORDINATOR

Are you detail-oriented, proactive, and passionate about delivering excellent customer service? Do you thrive in a dynamic international beauty environment where logistics and commercial operations meet? Then this is your opportunity to join our team as Sales Coordinator!

ABOUT SHISEIDO GROUP

Our mission: Beauty Innovations for a better world.

Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42.000 employees and 70 nationalities, Shiseido offers an unique selection of Skincare, Makeup and Fragrance brands. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe an innovative cosmetics.

Shiseido The Netherlands is based at Schiphol Airport and is part of the Benelux affiliate. The local Marketing- and Sales teams drive the businesses and implement marketing plans for brands like, Shiseido, Narciso Rodriguez, Zadig&Voltaire, Nars and Drunk Elephant on country level.

ORGANISATION

Reports to: Customer Service Manager NL

Job Location: Schiphol / possibility to work 2 days a week from home
Contract type: Fulltime – 5 days working week from Monday to Friday

POSITION

The Sales Coordinator provides essential support to the sales team by managing administrative tasks, coordinating orders, and ensuring smooth communication between clients and internal departments. This role is critical for maintaining accurate records, monitoring performance, and delivering excellent customer service in a fast-paced environment.

KEY RESPONSIBILITIES

Order Management:

• Order entry, processing, and tracking according to commercial/logistical requirements
• Coordinate with Operations- and Supply Chain teams in Paris (our Headquarter) to meet sales- and customer requirements

Contributing to continuous improvement:

• Analysing and proposing improvements to our order flow processing

Customer Communication:

• Act as the first point of contact for customer inquiries regarding orders, pricing, shipments, and service issues
• Provide timely updates to the sales team and maintain strong client relationships

 

Sales Support:

• Maintain and update customer records in SAP
• Manage item and price databases
• Handle claims related to delays, missing or lost items, and credit notes
• Act as a trusted partner for Sales Managers

Reporting & Analysis:

• Prepare sales reports and monitor KPIs such as volumes, margins, and service performance

Your professional relationships:

• Your clients

• The Sales team
• The Marketing team
• The EMEA logistics department
  
  

PROFILE

Skills & Qualifications

• Bachelor’s degree in Business Administration, Logistics or a related field
• 3 – 5 years of experience in managing client relationships
• Strong organizational and multitasking skills
• Excellent communication skills in English (additional languages are a plus)
• Proficiency in MS Office and SAP
• Good knowledge of Logistics Flows / Supply chain / Quality
• Ability to work independently and as part of a team
• Fluent in Dutch required

Key Competencies

• Attention to detail and accuracy

• Problem-solving and analytical thinking
• Customer-oriented mindset
• Ability to work under pressure and meet deadlines

What’s in it for you?

• A dynamic role in an international environment
• Opportunities for personal development and career growth
• A collaborative team and an informal working atmosphere
• Competitive salary and attractive benefits

INTERESTED?
You can apply for this job via the career website of Shiseido by sending your resume and motivation (1 paragraph). Do you have any question about this job please send an email to Fiona Spoormaker -  Customer Service Manager - fiona.spoormaker@emea.shiseido.com

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