Senior Creative Operations Manager, SHISEIDO Global Brand Unit

Date:  May 24, 2024
Location:  Tokyo
Company:  Shiseido
Country/Region:  JP
Custom Field 4:  Employee (Permanent)
Company:  Shiseido

Location:  Shiodome
Division:  SHISEIDO Global Brand Unit
Job level:  Manager
Reports to:  VP
Contract type:  Full-time



Roles & Responsibilities(業務内容)


Working closely with the Global Executive Creative Director, responsible to lead and manage the full lifecycle of creative programs from receipt of brief into creative department through final release.

Drive partnership between Creative department and cross-functional teams.

Serve as the creative department key person, connecting dots on large 360 programs across departments to ensure full transparency and awareness on asset creation, creative team workload and project prioritization.

Monitor budget spending and create status reports.


• Project manage creative requests — Ensure all creative requests and briefs are received in necessary 
  timeframe, delivered on time and with budget awareness.
• Deep understanding of brand’s marketing calendar, understanding when briefs are due, driving timeline with 
  marketing and thoroughly reviewing all briefs to ensure strategy is clear and necessary content is included. 
• Create full end-to-end timelines for all creative projects, track major milestones and clearly communicate and 
  escalate timing risks in appropriate creative meetings. 
• Install methodologies designed to enhance team effectiveness. 
• Demonstrate the ability to consistently elevate the infrastructure and operations of the creative department to 
  increase deliverables output, while supporting the creative process.
• Create and drive agenda for creative reviews. Present program updates, timing and key milestone moments. 
  Encourage feedback at correct points in process, communicate potential risks and recommend solutions.
• Partner closely with cross-functional teams to receive creative requests, facilitate and maintain effective 
  communication throughout project lifecycle (timelines, routing, job prioritization).
• Partner closely with the creative team ensuring they understand project priorities, marketing objectives and 
  timing implications.
• Continuous partnership with Art production houses and Advertising agencies to drive photoshoot dates, 
  post-production timelines and assist in shot list curation.
• Awareness and knowledge of competitive industry costs, fees, usage rights and ability to negotiate accordingly. 
• Oversee fiscal year shoot calendar and work with Creative Director on all budget approvals.
• Research and maintain information on new as well as established talent globally. Recommend talent that fits the 
  brand aesthetic and budget. 
• Establish and maintain a positive working relationship with all internal and external partners, while representing 
 the department with a professional and team-oriented atmosphere.
• Take full ownership and accountability for proper planning, oversight, and execution of project assignments.


Newly created Creative Department at SHISEIDO.

Join dedicated and passionate teams creating the best possible elevated omni-channel consumer experience.

Work alongside individuals who are curious and confident, disrupting the status quo of beauty and taking chances with its innovation.

This is a fast-paced environment, where there's room for fun, and the passion is real!





• 10+ years of creative experience.
• Deep knowledge of creative teams/workflow with an emphasis on management of digital projects.
• Strong organizational and project management skills with the ability to manage complex 360 programs across 
• Must be able to read and understand a creative brief, translating marketing objectives for creative team and ensuring all detailed content is

  within brief to enable creative to successfully create.
• Strong experience managing vendor relationships and negotiating budget
• Knowledge of local retailer/ media specs and requirements

• Understanding of local regulations & standards
• Both English and Japanese are mandatory.


Soft skills:
• Encourages self & others to be creative in approach to work an array of creative channels.
• Proactively questions current state workflow and seeks ways to improve/streamline process.
• Actively builds relationships 
• Creates and sustains environment of trust and collaboration
• Adapts to new environments, processes and teams
• Proactively seeks diversification of knowledge, skills and abilities 

• Keeps updated on the business environment and economic situations and understands the impact of the changes on the business
• Strong cross-functional coordination skills 
• Global mindset and multicultural understanding
• Excellent communication skills, lover of creative people and process.
• The drive to excel and succeed, self-motivated and animated with PASSION.

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