Marketing - Global Business Process Expert (GBPE)

Date:  May 17, 2023
Location:  Tokyo
Company:  Shiseido
Country/Region:  JP
Custom Field 4:  Employee (Permanent)
Company:  Shiseido

Location: Shiodome HQ
Division:  Business Transformation Dept
Job level: Manager / Staff
Report to: Group Manager
Contract type: Full time


Key Objectives of the Role

  • Supervise process standardization activities in marketing function
  • Gather, review, document “as-is” business processes for all regions in scope
  • By comparing between “as-is” and best practice, identify gaps and related business needs (such as local regulation), while recommending improvements and workarounds towards best practice 
  • Get approvals to exceptions (customizations) to standard processes and best practice from Global Business Process Lead (GBPL) and Business Transformation Committee, while driving buy-in from end-users to adopt the best practice or minimize customization to the absolute minimum require
  • Facilitate change management and lead subject matter experts to increase end-user satisfaction levels and business productivity using process improvement methodology and tools


Roles & Responsibilities

  • Plan, Track, analyze and report progress to associated GBPL (reporting line)
  • Quantify, document and monitor benefits of process improvements
  • Support planning, coordination and execution of conference room pilots and other related workshops involving IT and end-users


Must have

  • Knowledge and Experience of Customer Management.
  • Team leader with experience to manage a team and collaborate actively with his/her peers, or at least have potential capability
  • Ability to communicate and chair meetings in English with native speakers (Business Level or Above)


  • More than 3 years of customer management, marketing or sales management is preferred.
  • Experience in driving best practice and standard adoption on process transformation

Other Requirements

  •  Has strong motivation for innovation / change



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