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Title:  Global Business Solution Expert for SuccessFactors (Functional Expert Team Lead)

Location:   Shiodome HQ
Division: Business Transformation Department Global Cloud Service Delivery Group
Job level:   Manager (Individual Contributor) 
Reports to:   Global Application Management & Support - Group Manager
Contract type:   Full time



Purpose of the Position

SuccessFactors is a cloud-based HR platform product of SAP that is globally used in Shiseido HR organization and is implemented already in 5 regions (JP, US, EMEA, APAC, TR). Scope of countries will increase from Oct. 2020 followed by planned China go-live in May 2021. In order to support the day-to-day SuccessFactors system issues and change requests for the already live countries, in-house solution expert who can provide appropriate consultations and supports to the deployed modules and alignment on the technical solutions with the vendors (SAP, external helpdesk, etc…) is required.



  • Team lead to manage and take ownership of all SF AMS activities including but not limited to operations, vendors management, costs and budget control
  • Provide technical consultancies and advises on the issues and changes requests that the regions have
  • Take ownership and initiatives to discuss with the vendors to resolve SF system issues
  • Take ownership and initiatives to further develop & improve global SF solutions, including half year upgrade releases of SF
  • Develop and improve the overall helpdesk and Application Management Support (AMS). This includes not only reviewing processes but as well taking necessary actions to develop key KPIs, and defining clear roles & responsibilities between the involved parties
  • Monitor and take necessary actions to resolve the helpdesk and AMS open tickets
  • Gather, review, and document as-is system landscape for all regions in scope
  • Ensure respect of established governance, policies and processes



  • 3-5 years experiences in leading and managing a team
  • 3-5 years experiences in SuccessFactors project and/or AMS activities
  • Expertise on several modules of SuccessFactors (ideally with SFX certification)
  • Clear understanding on the business processes and ability to transform those into technical terms
  • Experiences in driving best practices and standardizations across the regions
  • Experiences to manage team members and external vendors


Ohter qualifications

  • Self-organized with passion towards work
  • Solution oriented
  • Open minded to change and strong motivation towards innovation
  • Team leader and team player, with strong communication and negotiation abilities
  • Business fluent in English
  • Business fluent in Japanese

Job Segment: Manager, Management, Bilingual

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