Global Business Process Expert for Order to Cash

Date:  Jul 30, 2022
Location:  Tokyo
Company:  Shiseido
Country/Region:  JP
Custom Field 4:  Employee (Permanent)
Company:  Shiseido

Location: Tokyo
Division:  Business Transformation Dept.
Job level: Staff
Report to: Group Manager
Contract type: Full time



Purpose of the Position


The Global Business Process Expert for Order to Cash helps design and maintain the Global business process model for Order to Cash.  The role is responsible to standardize/harmonize OTC processes globally across Shiseido and support the OTC process team to act as the custodian and design authority for all OTC processes. Working with the other Global Business Process Experts (GBPEs), the GBPE for OTC defines standards on the best practice process flows. This includes aligning business processes at sites with the global business process model. In addition, the GBPE for OTC supports the sites during regional deployments by delivering process expertise and knowledge, process and application training along with project support.

The GBPE will also work across all regions with Regional Process Experts, Leads and users to understand and document current processes, while driving buy-in to adopt best practices which increase end-user satisfaction levels and business productivity using process improvement methodology and tools.



Key Responsibilities


1.    Support the FTS(DP)/OTC GBPL to lead standardization and alignment to best practice of business process for each region/country in scope
2.    Work with the GBPE and regional business stakeholders to develop business processes for the global solution:

  • Drive global process design and continuously align with the business process experts across all regions
  • Ensure to develop standardized business processes based on best practice
  • Drive the Global process design for S4 HANA in OTC area

3.    Govern the global solution:

  • Manage the business requirements for all template change requests
  • Provide a fit-gap analysis against global solution to prevent region-specific solutions
  • Communicate regularly with the business process experts across regions and GBPL on design updates and proposals
  • Support Change Management activities aimed at deployment of target business processes and technology to related Business Function

4.    Other responsibilities:

  • Propose customization to global process where there is business benefit, but also to respect regional business regulation and custom
  • Work with other pillars and GBPEs to ensure interaction of OTC with PTP, ITD and RTR





Competency / Qualification, Education, Experiences etc.

  1. Experience of business processes and data model implemented at Shiseido or similar corporates
  2. Strong knowledge of OTC Processes, Standards and Operations
  3. Deep experience in process design, analysis and harmonization
  4. Experience working within an agile, matrix organized team
  5. Experience working with diverse team of internal and external personnel
  6. Ability to successfully engage and manage senior stakeholders
  7. Knowledge of S4 HANA – Preferred
  8. Fluency in English is a must


Other Requirements

  1. Communicate effectively, verbally and in writing, to interact effectively with internal and external stakeholders, peers, management and cross-functional areas, to clearly and concisely communicate (written and oral) technical information to non-technical audience, to process owner relationship development skills and facilitation skills with both technical and non-technical personnel
  2. Draw out information and develop in-depth understanding of complex processes
  3. Determine/refine business requirements
  4. Manage time effectively, to meet schedules and deadlines, to work under time pressure, and pay close attention to detail
  5. Analyze and identify process alternatives to meet the objective to standardize the processes
  6. Constantly seek and acquire knowledge of Forecast to Stock processes
  7. Drive and force decision process
  8. Experience in identifying assumptions, constraints, dependencies and risks
  9. Facilitation of meeting and workshops
  10. Demonstrated thirst for keeping abreast of standardization of OTC best practice processes


Job Segment: Data Modeler, Business Process, Change Management, Data, Management