FOCUS Global Training Lead (Manager)

Date:  Apr 5, 2024
Location:  Tokyo
Company:  Shiseido
Country/Region:  JP
Custom Field 4:  Employee (Permanent)
Company:  Shiseido

Location: Shiodome HQ
Division:  Business Transformation Dept.
Job level: Staff
Report to: Group Manager
Contract type: Full time

Roles & Responsibilities(業務内容)

Purpose of the Position

● FOCUS is a Business-Led and Sponsored Transformation program at Shiseido that will unlock business growth,
   through standardized data, optimized processes, and a globally connected new way of working.
   We will deliver best-in-class solutions on a shared global IT platform, with strong Global IT/PMO Governance processes
   that will be supported by a global Solution, Business Process Management, Organization Change Maganegemt (OCM),
   Application Maintenance Services, and Master Data Management organization. 
   It is a multi-year program with deployments (go-lives) stagged over 3-5 years with the expectation that business transformation
   will be ongoing beyond FOCUS 1.0 and 2.0 deployments. 
● The global OCM team contributes to the successful FOCUS deployments by leading global change management activities
   and supporting the deployment activities in the regions to be executed as planned, based on the global deployment methodology
   of the FOCUS program. 
● In the post-FOCUS Business-As-Usual (BAU) organization, the global OCM team as the COE, provides OCM strategy
   and governance, standards and processes, quality assurance, training material maintenance, and support to the regions.

Global Training Lead

[FOCUS Deployment ]
The Global Training Lead supports the regional training teams in the high-level planning for training activities
for the S/4HANA-enabled processes as well as other global solutions (e.g. MES, IBP, BPC, PaMP,and BI). 
In addition, the Global Training Lead is responsible for providing guidance, support, templates, and reporting
for the development of training materials for the S/4HANA-enabled processes and other global solutions.

[Post FOCUS Business-As-Usual (BAU) organization ]
As a CoE Global Training, the Global Training Lead ensures the consistency of the FOCUS global training plan
and materials in the BAU organization through;
- Training needs assessment and planning
- Maintenance of training materials (global & regional)
- FOCUS training portal maintenance (SAP Enable Now) & connect to SuccessFactors LMS

Key Responsibilities

[FOCUS Deployment]
● Support the planning of training deliverables in line with the defined FOCUS methodology in accordance
   with Integrated Master Planning (IMP) and project timeline ensuring milestones are observed and met
● Supportthe global and regional training leads to align global and regional training deployment
   with global FOCUS training strategy and direction (S/4HANA and other global solutions (e.g. MES, IBP, BPC, PaMP, and BI)
● Act as an escalation point for Learning and Support related, change requests and risks and issue management and resolution
● Coach the Regional Deployment Teams
● Identify and manage suggestions for continuous improvement
● Contribute to status reporting

[Post FOCUS Business-As-Usual organization]
● Support the future releases of Change Requests impacting regions and affiliates through training needs assessment,
   and make sure the training materials and SAP Enable Now are maintained.
● Support the assessment of business implementation effectiveness and continuous improvement through reviewing results
   of regional effectiveness surveys and giving inputs, updating approaches, toolkits, and templates.
● Support ongoing FOCUS implementations (S/4HANA and other global solutions) and other transformation activities
   through training needs assessment, reviewing training content, and maintaining SAP Enable Now.


1. 5 years of experience with designing training programs and workshops for SAP as a specialist or leader
2. 5 years of experience on Business Transformation program with  strong experience in change management
3. Knowledge of various training and teaching methods
4. Track record in designing and executing successful training programs, as well as process documentation and ‘how to’ guides
5. Familiarity with traditional and modern training methods
    (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc)
6. Excellent decision-making, problem-solving, and organizational skills
7. Strong sense of ownership and pride in the performance and its impact on the company’s success
8. Exceptional interpersonal skills, relationship-building, influencing, and communication skills
9. A consulting-background is a plus, ideally experienced on both ends
    (as a consultant as well as employing and managing Consultants)
10. High language proficiency in both Japanese and English  (Spoken and written forms)
11. Experience with best-practice business processes and data models related to SAP S4/HANA and other global solutions (Desired)

Job Segment: Change Management, Training, QA, Data Management, Manager, Management, Operations, Quality, Data