Location：　Shiodome HQ
Division：　 Business Transformation Dept
Job level：　Manager / Staff
Report to：　Group Manager
Contract type：　Full time

Key Responsibilities

The Main Responsibilities is to drive and manage operations for the delivery of application management & support in collaboration with selected partners.
This role includes the below roles but not limited to

• Being the custodian of the FOCUS live systems (S4HANA, IBP, MDG, PIPO, Ariba, etc.).
• Being responsible and accountable for driving Support & Maintenance operations and work with a proactive approach to avoid solution/system service disruption.
• Ensuring the respect of all processes and governance established for FOCUS and Shiseido.
• Lead the planning of transitions from Project to AMS operations by working in collaboration with FOCUS Solution & Deployment teams.
• Improve the process and criteria to enter and exit hypercare to ensure that the delivered solutions can be properly supported by the FOCUS AMS team.
• Work with the established support operating model (L0>L1>L2>L3) to ensure quality support and avoid Business escalations.
• Provide insight on technical solution and support the vendor management accordingly.
• Support the improvement of the AMS governance and standardization of processes and reporting.

Requirements

1. Experience of either ERP related to AMS or ERP implementation Projects.
2. Deep understanding and knowledge of some of modules for SAP HANA(like SAP IBP, SD,MM,FI/CO and so on).
3. Management experience of off-shore teams.
4. Familiar with ITIL and ITSM.
5. English and Japanese (Chinese) *business level.