【Job Summary】
The 3PL Management Specialist is responsible for ensuring strong operational performance, cost efficiency, and service reliability across all third party logistics (3PL) partners. This role manages end to end vendor governance, including service level agreement (SLA) tracking, daily troubleshooting, rate card negotiation, billing verification, and contract/tender management. The specialist collaborates closely with Operations, Finance, Procurement, and eCommerce teams to ensure that 3PL performance meets business expectations—especially during peak campaigns, promotions, and seasonal events. This position plays a key role in optimizing logistics costs, resolving escalations, improving service delivery, and enabling seamless support for eCommerce growth.

【Key Responsibilities】
1. 3PL Daily Management & Troubleshooting
• Serve as the primary contact for 3PL performance issues, daily escalations, and operational troubleshooting.
• Monitor daily workflows (inbound, outbound, returns, VAS) and align with 3PL on corrective actions.
• Investigate service failures (e.g., late dispatch, capacity shortages, misrouting, delayed returns) and coordinate fast resolution.
• Communicate operational risks promptly to internal teams and ensure mitigation plans are executed.
2. SLA & Performance Governance
• Own SLA definition, monitoring, and adherence across all logistics services (OTIF, cut-off compliance, return lead time, stock accuracy, etc.).
• Lead weekly/monthly business reviews with 3PLs; track KPI trends, CAPAs, penalties, and improvement actions.
• Develop and maintain a performance dashboard for transparency to management teams.
3. Rate Card, Pricing & Contract Management
• Lead negotiation of rate cards, pricing updates, and service requirements (including special event capacity, VAS, packaging, and cut-off extensions).
• Draft, review, and update logistics contracts, addendums, and service scopes in partnership with Procurement and Legal.
• Evaluate quotations and lead RFQ/tender processes for warehousing, transportation, and promotional services.
4. Contract & Tender Management
• Draft, review, and finalize 3PL logistics contracts, including scope of work, SLA definitions, pricing structures, and liability terms.
• Evaluate quotations from multiple logistics vendors and lead end-to-end tender/RFQ processes.
• Monitor 3PL contract performance and conduct regular business reviews (QBRs) and improvement actions.
5. Logistics Cost Governance & Billing Management
• Manage annual and monthly 3PL service fee budgets, ensuring alignment with financial targets and cost efficiency expectations.
• Conduct monthly 3PL billing verification, including service fee audits, rate card validation, discrepancy resolution, and consolidation of billing reports.
• Work closely with Finance to submit payment requests, provide supporting documentation, and ensure timely vendor payments.
• Track actual vs. budget variance and provide insights to management on cost drivers and optimization opportunities.
• Support contract renegotiation and cost-reduction initiatives through data analysis and rate benchmarking.
6. Data Analytics & Performance Improvement
• Build and maintain logistics KPIs (OTIF, fill rate, inventory accuracy, return lead time, cost per order, etc.).
• Analyze logistic data to identify operational issues and opportunities for cost or efficiency improvements.
• Recommend and implement SOP enhancements and process automation initiatives.
• Stay updated on logistics industry trends and best practices to support continuous improvement efforts.
7. Cross-functional Collaboration & Ad-hoc Support
• Partner closely with brand EC Key Account teams, warehouse/DC, procurement, finance, and IT to ensure smooth operations.
• Support ad-hoc projects and initiatives assigned by supervisors.

Requirements:
• 4–6+ years in logistics vendor management, supply chain finance/cost control, or procurement (3PL/transport/warehousing).
• Demonstrated experience in contract drafting/review, RFQ/tenders, and vendor performance management.
• Hands-on billing verification and budget ownership for 3PL services; strong numerical rigor and audit mindset.
• Proficiency in Excel/Google Sheets (Pivot, LOOKUPs, variance modeling) and comfort with data reconciliation from OMS/WMS/SAP.
• Strong communication and stakeholder engagement with Procurement, Finance, Legal, and Operations.