Information Technology Manager

Job Summary

The IT Manager / IT Business Partner plays a critical role in supporting Shiseido Taiwan’s digital transformation by bridging business needs with technology solutions.

This role is responsible for managing local IT operations, business applications, and stakeholder engagement, while ensuring alignment with global and regional IT strategies. Acting as a trusted advisor, the IT Manager partners closely with business leaders to identify opportunities, translate requirements into actionable IT initiatives, and drive adoption of technology solutions.

The position requires a balance of strategic thinking and hands-on execution, with strong capabilities in business partnering, application management, and vendor coordination. The ideal candidate is a proactive problem solver with solid business acumen and the ability to deliver practical, scalable solutions in a dynamic retail environment.

Job Summary

The IT Manager / IT Business Partner plays a critical role in supporting Shiseido Taiwan’s digital transformation by bridging business needs with technology solutions.

This role is responsible for managing local IT operations, business applications, and stakeholder engagement, while ensuring alignment with global and regional IT strategies. Acting as a trusted advisor, the IT Manager partners closely with business leaders to identify opportunities, translate requirements into actionable IT initiatives, and drive adoption of technology solutions.

The position requires a balance of strategic thinking and hands-on execution, with strong capabilities in business partnering, application management, and vendor coordination. The ideal candidate is a proactive problem solver with solid business acumen and the ability to deliver practical, scalable solutions in a dynamic retail environment.

KEY RESPONSIBILITIES

1. IT Strategy Execution & Governance

• Support the execution of Shiseido Taiwan’s IT strategy in alignment with global and regional IT directives.
• Ensure local initiatives comply with corporate IT governance, cybersecurity, and architectural standards.
• Identify and recommend technology improvements to enhance operational efficiency and business performance.
• Monitor industry trends and emerging technologies to support continuous improvement.

2. Business Application Management

• Manage and support key business applications (e.g., BI, POS, WMS) to ensure stability, performance, and user satisfaction.
• Coordinate system enhancements, upgrades, and issue resolution with regional/global IT teams and vendors.
• Collaborate with business users to optimize system usage and improve processes.
• Ensure proper documentation, change control, and system governance are maintained.

3. Business Partnering & Stakeholder Management

• Act as the primary IT Business Partner for assigned business functions.
• Build strong relationships with local stakeholders to understand business priorities, challenges, and opportunities.
• Translate business requirements into clear IT solutions aligned with global frameworks.
• Manage demand intake, prioritization, and delivery tracking of IT initiatives.
• Support change management activities and drive user adoption of new systems and processes.
• Communicate effectively with regional and global IT teams to ensure alignment and timely delivery.

4. Project & Delivery Management

• Lead or coordinate local IT projects and initiatives, ensuring delivery within scope, timeline, and budget.
• Track project progress, risks, and dependencies, and escalate issues when necessary.
• Ensure effective collaboration across cross-functional teams and external vendors.

5. Vendor & Budget Management

• Manage relationships with IT vendors and service providers to ensure service quality and SLA compliance.
• Support IT budget planning and cost control, ensuring efficient use of resources.
• Monitor vendor performance and support contract management activities.

6. Team Collaboration & Development (If applicable)

• Provide guidance and support to local IT team members.
• Foster a collaborative and service-oriented team culture.
• Contribute to knowledge sharing and capability development within the IT team.

REQUIREMENTS

•       Minimum of 10 years of progressive experience in Information Technology, with at least 3 years in an IT leadership or management role.

•       Bachelor’s degree in Information Technology, Computer Science, or related field.

•      Proven experience supporting IT projects and business applications (e.g., BI, POS, WMS).

•       Solid understanding of IT governance, infrastructure, and cybersecurity fundamentals.

•       Strong stakeholder engagement, communication and change management skills with the ability to translate business needs into IT solutions.

•       Experience working in a regional or global IT environment is preferred.

•       Fluent in Mandarin and English.

•       Relevant certifications (e.g., PMP, ITIL, cloud platforms) are preferred.

KEY ATTRIBUTES

•       Business-Oriented Partner: Strong ability to understand business needs and translate them into practical IT solutions.

•       Execution-Focused: Able to manage multiple priorities and deliver results effectively.

•       Collaborative Communicator: Builds trust with stakeholders across functions and regions.

•       Change Enabler: Supports system implementation and drives user adoption.

•       Problem Solver: Analytical and solution-driven in addressing operational challenges.

•       Adaptable & Agile: Comfortable working in a dynamic, fast-paced environment.

KEY RESPONSIBILITIES

1. IT Strategy Execution & Governance

• Support the execution of Shiseido Taiwan’s IT strategy in alignment with global and regional IT directives.
• Ensure local initiatives comply with corporate IT governance, cybersecurity, and architectural standards.
• Identify and recommend technology improvements to enhance operational efficiency and business performance.
• Monitor industry trends and emerging technologies to support continuous improvement.

2. Business Application Management

• Manage and support key business applications (e.g., BI, POS, WMS) to ensure stability, performance, and user satisfaction.
• Coordinate system enhancements, upgrades, and issue resolution with regional/global IT teams and vendors.
• Collaborate with business users to optimize system usage and improve processes.
• Ensure proper documentation, change control, and system governance are maintained.

3. Business Partnering & Stakeholder Management

• Act as the primary IT Business Partner for assigned business functions.
• Build strong relationships with local stakeholders to understand business priorities, challenges, and opportunities.
• Translate business requirements into clear IT solutions aligned with global frameworks.
• Manage demand intake, prioritization, and delivery tracking of IT initiatives.
• Support change management activities and drive user adoption of new systems and processes.
• Communicate effectively with regional and global IT teams to ensure alignment and timely delivery.

4. Project & Delivery Management

• Lead or coordinate local IT projects and initiatives, ensuring delivery within scope, timeline, and budget.
• Track project progress, risks, and dependencies, and escalate issues when necessary.
• Ensure effective collaboration across cross-functional teams and external vendors.

5. Vendor & Budget Management

• Manage relationships with IT vendors and service providers to ensure service quality and SLA compliance.
• Support IT budget planning and cost control, ensuring efficient use of resources.
• Monitor vendor performance and support contract management activities.

6. Team Collaboration & Development (If applicable)

• Provide guidance and support to local IT team members.
• Foster a collaborative and service-oriented team culture.
• Contribute to knowledge sharing and capability development within the IT team.

REQUIREMENTS

•       Minimum of 10 years of progressive experience in Information Technology, with at least 3 years in an IT leadership or management role.

•       Bachelor’s degree in Information Technology, Computer Science, or related field.

•      Proven experience supporting IT projects and business applications (e.g., BI, POS, WMS).

•       Solid understanding of IT governance, infrastructure, and cybersecurity fundamentals.

•       Strong stakeholder engagement, communication and change management skills with the ability to translate business needs into IT solutions.

•       Experience working in a regional or global IT environment is preferred.

•       Fluent in Mandarin and English.

•       Relevant certifications (e.g., PMP, ITIL, cloud platforms) are preferred.

KEY ATTRIBUTES

•       Business-Oriented Partner: Strong ability to understand business needs and translate them into practical IT solutions.

•       Execution-Focused: Able to manage multiple priorities and deliver results effectively.

•       Collaborative Communicator: Builds trust with stakeholders across functions and regions.

•       Change Enabler: Supports system implementation and drives user adoption.

•       Problem Solver: Analytical and solution-driven in addressing operational challenges.

•       Adaptable & Agile: Comfortable working in a dynamic, fast-paced environment.