Information Technology Head

Job Summary:

We are seeking a highly experienced and mature IT Head to lead the Information Technology department for Shiseido Taiwan. This pivotal role is responsible for overseeing all aspects of IT infrastructure, cybersecurity, and business applications. The IT Head will serve as a strategic Business Partner for Shiseido Taiwan, effectively liaising with regional and global IT teams to drive the successful implementation of IT initiatives and ensure technology aligns with local business objectives. The ideal candidate will possess strong leadership skills, deep technical expertise, and a proven track record in managing complex IT environments within a dynamic enterprise.

Role Overview: The IT Head for Shiseido Taiwan is a critical leadership role responsible for defining, implementing, and managing the entire IT landscape, encompassing infrastructure, cybersecurity, and business applications. This role demands a strategic thinker who can translate business needs into technology solutions, foster strong relationships across the organization, and ensure IT operations are robust, secure, and efficient. The IT Head will also act as the primary IT Business Partner for Taiwan, representing local requirements and collaborating closely with regional and global IT counterparts on enterprise-wide projects and standards.

Key Responsibilities:

1. IT Strategy & Leadership:
• Develop and execute the IT strategy for Shiseido Taiwan, aligning global IT directives and local business goals.
• Provide visionary leadership to the IT team, fostering a culture of innovation, collaboration, and continuous improvement.
• Stay abreast of emerging technologies and industry’s best practices to recommend and implement solutions that enhance business capabilities.
2. Infrastructure Management:
• Oversee the design, implementation, and maintenance of all IT infrastructure, including networks, servers, data centers (on-premises and cloud), and end-user computing.
• Ensure high availability, performance, and scalability of IT systems to support business operations.
• Manage IT asset lifecycle, including procurement, deployment, and decommissioning.
3. Cybersecurity & Compliance:
• Establish and enforce robust cybersecurity policies and procedures to protect company data and systems from threats.
• Ensure compliance with local data privacy regulations (e.g., PDPA) and global IT security standards.
• Manage incident response, vulnerability management, and security awareness programs.
4. Business Applications Management:
• Manage the portfolio of business applications (e.g., BI, POS, WMS) used in Taiwan.
• Collaborate with business units to understand their needs and identify opportunities for technology-driven process improvements.
• Oversee application support, maintenance, and upgrades, ensuring optimal performance and user satisfaction.
5. Business Partnering & Stakeholder Management:
• Serve as the primary IT Business Partner for Shiseido Taiwan, building and nurturing strong relationships with local leadership, department heads, and key stakeholders.
• Lead business engagement efforts, proactively identifying and understanding business needs, strategic priorities, and operational challenges.
• Own the intake and translation of business requirements into actionable IT initiatives, ensuring alignment with both local objectives and global IT standards.
• Act as a trusted advisor to the business, facilitating issue resolution and driving continuous improvement through technology.
• Championing the value realization of global and regional IT services by measuring impact, communicating benefits, and ensuring adoption across business units.
• Collaborate closely with regional and global IT teams to represent Taiwan’s unique requirements in enterprise-wide projects, ensuring local relevance while adhering to global frameworks.
• Drive change management initiatives related to new IT system deployments, ensuring smooth transitions and stakeholder buy-in.
6. Team Leadership & Development:
• Lead, mentor, and develop a high-performing IT team, fostering their professional growth and technical expertise.
• Manage resource allocation, performance reviews, and talent development within the IT department.
7. Budget & Vendor Management:
• Develop and manage the annual IT budget, ensuring cost-effective utilization of resources.
• Oversee vendor relationships, contract negotiations, and service level agreements (SLAs) for IT products and services.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field. Master's degree is a plus.
• Minimum of 10-15 years of progressive experience in Information Technology, with at least 5-7 years in a IT leadership or management role, preferably within the retail, consumer goods, or beauty industry.
• Proven expertise in managing IT infrastructure (network, servers, cloud platforms), cybersecurity frameworks, and enterprise business applications (e.g., SAP, Salesforce, e-commerce platforms).
• Strong understanding of IT governance, risk management, and compliance principles.
• Demonstrated experience in business partnering and successfully leading IT projects involving cross-functional teams and regional/global stakeholders.
• Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Fluent in Mandarin Chinese and English (both written and spoken) is essential.
• Certifications such as ITIL, PMP, CISSP, or relevant cloud certifications (e.g., AWS, Azure) are highly desirable.