This position performs routine and clearly defined HR and L&D operational tasks under established policies and supervisory guidance. The role focuses on accurate execution of HR processes, providing operational support, and contributing to team effectiveness through timely and compliant delivery of assigned responsibilities.

KEY RESPONSIBILITIES

1. Employee Experience
• Support the execution of onboarding and offboarding processes in accordance with established procedures
• Prepare required documentation and coordinate related administrative arrangements
• Assist in organizing new joiner induction activities and related materials
• Support administration of probation review processes, including timeline tracking and documentation preparation

2. Learning & Talent Development
• Coordinate administrative arrangements for internal and external training programs, including scheduling, venue arrangements, and participant communication
• Prepare training-related documentation and evaluation forms, and consolidate feedback data
• Support performance review and talent development processes through documentation preparation and administrative coordination
• Maintain training and learning records, and assist in the execution of the annual training plan within defined scope

3. Organization & Workforce Administration
• Maintain and update employee data, headcount records, and organizational charts
• Support preparation of manpower-related documentation and data consolidation
• Ensure HRIS data accuracy in accordance with established procedures

4. Employee Relations
• Serve as a contact point for routine HR-related inquiries within defined scope
• Apply established guidelines and policies to respond to standard employee questions
• Escalate complex or sensitive matters to senior HR team members
• Support coordination of employee engagement activities and related administrative processes

5. Promotion & Recognition
• Support administrative coordination of promotion processes, including documentation and tracking
• Assist in updating compensation and rewards records in line with established guidelines

6. HR Projects & Operational
• Support assigned tasks in HR initiatives, including data preparation and coordination
• Assist in preparing standard HR reports and operational data consolidation
• Provide administrative support for system updates and process documentation

7. Operational Execution & Team Support
• Perform assigned responsibilities under supervisory guidance
• Contribute to process accuracy and operational efficiency within defined scope
• Improve work effectiveness through feedback and guidance from senior team members

Key Qualifications:
• 2–4 years of experience in HR operations, HR administration, or related HR support role
• Experience supporting recruitment, onboarding/offboarding, payroll administration, or training coordination is preferred
• Exposure to HRIS systems and HR documentation processes is an advantage


Skills:
• Working knowledge of HR operational processes, policies, and basic compliance requirements
• Good understanding of employee lifecycle administration
• Strong organizational and coordination skills
• Good communication and interpersonal skills
• Ability to resolve routine HR matters by applying established guidelines and escalating complex issues appropriately
• Proficiency in MS Office applications and HR systems