MAIN ROLE

The IT Senior Executive has the main responsibility of delivering IT solutions and services to close IT helpdesk tickets and requests from internal customers.

KEY RESPONSIBILITIES

• User desktop setup for MacOS and Windows, operating systems installation (eg. SAP, GSMS, IBP, Mirai, POS systems)
• Maintain user access in Active Directory and O365.
• Maintain IT equipment and devices like laptop, printers, scanners, server, network devices, etc.
• Provide technical support, planning and coordination for end-user touch points of the distributed computer environment.
• Knowledge in desktop, software and hardware installation, support, distribution and remote access technologies (quik assist, teamviewer,etc).
• Support role in Application Support Services (AMS) for operating systems: SAP, Mirai, POS systems
• IT procurement and asset inventory
• Other IT duties as assigned by the manager.

REQUIREMENTS

• Bachelor's degree in IT-related courses
• 5+ years of experience in a similar role providing technical support
• Installing and configuring computer hardware and software, basic network troubleshooting. With working knowledge on infrastructure
• Understanding of Windows operating systems (Windows 10, WinServer, Windows Embedded).
• Understanding of O365, Teams, Azure or any Microsoft product. Microsoft certification is an advantage
• Experience troubleshooting PC antivirus utilities (Sophos, Symantec,etc
• Preferably with experience in ServiceNow ticketing systems.
• Ability to work on call after office hours if required. working on onsite, shifting schedule, weekends and/or holidays.
• Work with less supervision while being a team player.
• Be friendly, supportive, and helpful to all internal users/customers.