Travel Retail - Operations & Administration Senior Executive / Assistant Manager

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Date: 02-Jun-2022

Location: Singapore, 01, SG

Company: Shiseido



Shiseido Travel Retail is a fast-growing organization, focusing on distribution within Duty Free Zones (Airports, Downtown Stores). The Shiseido Group holds more than 13 brands from Luxury to premium range across the Perfume and Cosmetics category (Shiseido, Clé de Peau Beauté, NARS, , Anessa, IPSA, Elixir, The Ginza, Drunk Elephant, Serge Lutens and Designer Fragrances Brands).


You will play a key role in leading and supporting the Store Design and Visual Merchandising (SDVM) team in all operations and administrative works.





Operational Support:


  • Review committed and forecasted project lists, and work with Project Managers and Visual Merchandising Managers for the list of counter materials to be ordered and shipped to contractors or warehouse
  • Work with Retail Design Centre (RDC) operations, Visual Merchandising (VM) team, Demand Planning (DP)nand Logistic team to ensure POSMs offerings are timely for launches, TR variants are captured, and shipments go smoothly
  • Work with VM team to ensure all point-of-sale materials required for counter installations are shipped to contractor in good order for counter installations
  • Assist VM team and communicate with RDC, DP, Logistics and Finance to ensure timely availability of assets, visuals and copy
  • Work with VM team and participate in vendor selection, procurement and evaluation; contract negotiation; approvals of quotations; production quality and cost-efficient management
  • Provide performance feedback to the Team via post-mortem on key programs and drive corrective actions
  • Optimize work tools, process and communication on an on-going basis
  • Coordinate process revisions as required for maintaining best practices
  • Work with Project Managers for orders of counter materials from Head Office and local vendors, ensure the orders are placed on time and shipment to arrive at contractors’ place by the required timeline
  • Manage and liaise with vendors to ensure that quality counter tools are produced and delivered within the stipulated timeline
  • Assist to source contractors for production of counter tools


Business & Administrative Support:


  • Manage budget templates for SDVM and uploading for submission into SAP systems
  • Budget tracking and reporting across SDVM
  • Assist budget from bottom up for budget submissions for SDVM
  • SPA/BPC monthly upload and future FOCUS power user
  • Spear-heading team’s Project Management and Visual Merchandising (PMVM) templates for workflow automation and streamlining
  • Coach and guide direct report(s)
  • Assisting to upkeep and troubleshoot TRA business templates with Business Analyst Team
  • Provide administrative support to PMVM team.
  • Raise PR for all fixture construction and repair & maintenance
  • Maintain the record of PR numbers and cost raised for each project
  • Maintain Counter Breakdown List and filing of project documents in common drive
  • Manage Professional Photography




  • Minimum Diploma in Business Administration, Operations and Logistic, Design or similar field
  • Preferably possess knowledge of freight, shipping, and logistics and able to facilitate for Travel Retail (TR) program production
  • Minimum 3 years’ work experience, preferably currently in project management role or logistics company
  • Good computer skills with proficiency in Microsoft Office (especially in Excel and PowerPoint)
  • Matured, well-organised, meticulous, initiative and detail-oriented
  • Possess good communication and interpersonal skills, communicate at ease with all levels globally, strong interpersonal skills and experience dealing with external vendors
  • Ability to:
    • work within tight timelines
    • communicate and manage external suppliers is required
    • read, write and communicate in English and Mandarin in order to communicate with the Mandarin speaking associates

Job Segment: Retail Design, Administrative Assistant, Merchandising, Operations Manager, Executive Assistant, Retail, Administrative, Operations