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SAP Business Systems & Infrastructure Manager (1 year contract)



Reporting to the Business System and Process Director, you are responsible to maintain the new ecosystem of Shiseido Travel Retail call SAKURA. Your role and responsibility are to support the business growth of Shiseido Travel Retail and ensure high and continuous satisfaction of business stakeholders on quality of IT support services delivered. The incumbent’s responsibilities are:




  • Lead the service support and SLA performance for all SAKURA application platforms (i.e. SAP S4/HANA, Success Factors, BPC, Future Master, DESE, SAP Analytic on Cloud, etc.) and align with GICT and Business Transformation strategy
  • Deliver and maintain optimized, best-in-class AMS (Application Management & Support) operating model, from an operational and financial point of view, in alignment with Shiseido’s vision, policy and compliance guidelines
  • Manage the Integration and technical architecture activities of SAP S/4 HANA, SAP BPC &BW, SAP Analytic on Cloud and others applications (e.g. Future Master, DESE, ...)
  • Ensure highest quality and performance of services outsourced to AMS Vendor
  • Support IT projects in integrating their solutions/platforms into AMS (within a DevOps model) 
  • Coordinate the change requests related to reports, and working closely with business team to cover the need and ensure the consistency of SAP Core Model, and able to manage the estimation efforts provided by the partners
  • Lead creation, track and update of Service Level Agreements, ensure effective communication to business stakeholders
  • Work very closely with other workstreams and projects (solution team, deployment team, infra team, etc.) located in various locations to ensure successful adoption of central AMS (application management & support) model spanning across service integration, service management, change & release management and test management services in all region countries
  • Collaborate with Solution team and Release Manager to oversee and track projects and releases are going according IT processes using both agile and waterfall approaches; provide input to application and infrastructure scalability
  • Drive close cooperation with Region IT Heads and engage business units and executive stakeholders
  • Drive satisfaction of business stakeholders with clear communication on service performance and development, maintain point of contact for business stakeholders to convey feedback and concerns
  • Oversee Service platform Compliance for security, Access & Authorization, and processes together with global service management and ensure that all the IT process and access control are compliance with Internal and External policy
  • Manage centrally selected AMS service suppliers’ relationships. Drive KPI development and follow up on performance of AMS service suppliers across those agreed KPIs
  • Coordinate with finance team in budgeting and tracking AMS related spend
  • Lead and collaborate with AMS Vendor and SAP support; interact with internal teams, AMD Vendor and SAP support to trouble shoot and resolve complex problems
  • Examine potential areas for Service Improvement and raise proposals with the Service Manager
  • Maintain documentation of key functional and technical documents related to SAKURA
  • The candidate must be a team player, able to lead or manage the projects and support activities as well as be able to work independently and manage the functional and technical constraints.




  • Bachelor’s degree or equivalent
  • Strong skill in SAP Management  (at least 3 years’ experience on AMS on SAP ecosystem) in a global multinational organization
  • Experience in providing services to agreed SLA’s and OLA’s
  • Experienced in Problem and Incident Management
  • Experience with working in an ITIL environment
  • Proactive and process mind set
  • Virtual & direct reporting team leading skills
  • Experience of subcontractor management
  • Practical experience Service build up and deployment
  • Strong experience in leadership and matrix organizations
  • Strong experience in supplier collaboration with offshoring model
  • Strong experience in working in international environment with stakeholders distributed globally
  • Excellent problem solving & team collaboration skills
  • Excellent written and verbal communication skills, and a team-player, you are potentially a good fit for the organisation.
  • Open to travel based on project planning
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