Asia Pacific - SCM Regional Business Solutions Lead

Date:  8 May 2024
Location:  Singapore
Company:  Shiseido



Working closely with Global business solution team as Supply Chain Lead Systems Analyst in APAC.


Manage the overall process of AMS L1 on support on SCM function across APAC organisation.


Responsible for leading SCM function and related cross-functional/technical/process issue resolution and coordination within the AMS team, escalating as necessary.



  • Manage the overall process of AMS L1 on support on SCM (MM/SD) area ensuring smooth functional operations across APAC organisation.
  • Work with Global Business Solution team, affiliate AMS team and System Integrators in SCM
  • Support procures to pay (PTP), demand and supply planning functions.
  • Identify gaps and related system needs, while recommending improvements and workarounds towards best practice by rolling out standard solution.
  • Plan, Track, analyze and report solution progress to Business Solution manager.
  • Monitor, review and resolve escalated issues relating to SCM area with RCA and CAPA processes.
  • Lead a team of SCM AMS support professionals, providing mentorship and supports.
  • Responsible for SCM support, SLA on Incidents, Problems and Change Requests, and provide intervention guidance and proactive solutions when required.
  • Quantify, document and monitor benefits of process improvements.
  • Support planning, coordination and execution of workshops/trainings involving IT and end-users.
  • Involve in project rollouts for SCM, PTP, IBP processes.
  • Any other ad-hoc duties assigned.




  • Bachelor's Degree in I.T, Computers or related field
  • Minimum 5 years in SAP SCM (MM/SD) experience
  • Experienced in managing the SAP support team/contractors for SAP SCM area.
  • Experience and knowledge of key integration points between SAP modules
  • Business knowledge and process design skills in Supply Chain, Planning and Logistics.
  • Experienced in system integrations between SAP systems, and with 3rd parties systems
  • Team management and coordination skills for virtual, cross-cultural teams
  • Self-motivated and detail-oriented
  • Experience working with geographically diverse teams.
  • Collaborate well in cross functional matrix environment.
  • Good problem solving, troubleshooting skills and able to work independently.
  • Project management, ITIL and AMS team operation experiences.
  • Excellent analytical, interpersonal skills and proficient in English. Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, Korean etc

Job Segment: Logistics, Supply Chain, Supply, Supply Planner, CAPA, Operations, Management