Asia Pacific - RTR Regional Business Solutions Lead

MAIN PURPOSE

The RTR Regional Business Solutions Lead will working closely with the Regional Business Solutions Manager and Global Business Solution Team, as a Finance RTR Lead in APAC. He/She will manage the overall process of AMS L1 on support on Finance function across APAC organisation and be responsible for leading Finance function and related cross-functional/technical/process issue resolution and coordination within the AMS team, escalating as necessary.

KEY RESPONSIBILITIES

• Manage the overall process of AMS L1 on support on RTR / Record to Report (FICO) area ensuring smooth functional operations across APAC organisation.
• Work with Global Business Solution team, affiliate stakeholders, key users and System Integrators in RTR functions
• Support RTR (FICO), Business Planning and Consolidation (SAP BPC) and expense claim (concur) functions.
• Identify gaps and related system needs, while recommending improvements and workarounds towards best practice by rolling out standard solution.
• Plan, Track, analyze and report solution progress to Business Solution manager.
• Monitor, review and resolve escalated issues relating to Finance functional area with RCA and CAPA processes.
• Lead a team of Finance AMS support professionals, providing mentorship and supports.
• Responsible for Finance support, SLA on Incidents, Problems and Change Requests and provide intervention guidance and proactive solutions when required.
• Quantify, document and monitor benefits of process improvements.
• Support planning, coordination and execution of workshops/trainings involving IT and end-users.
• Involve in project rollouts for RTR, BPC processes.
• Any other ad-hoc duties assigned.

REQUIREMENTS

• Bachelor's Degree in I.T, Computer or related field
• Minimum 5 years in SAP FICO experience
• Experienced in managing the SAP support team/contractors for SAP FICO area.
• Experience and knowledge of key integration points between SAP modules
• Business knowledge and process design skills especially in SAP Finance / Record to Report.
• Experienced in system integrations between SAP systems, and with 3rd parties systems.
• Possess basic knowledge of SAP authorization troubleshooting.
• Team management and coordination skills for virtual, cross-cultural teams
• Effectively communicates technical concepts to users and business concept to tech team.
• Set, manage expectations, handle difficult/sensitive situation tactfully and defuse tension.
• Self-motivated and detail-oriented
• Experience working with geographically diverse teams.
• Collaborate well in cross functional matrix environment.
• Good problem solving, troubleshooting skills and able to work independently.
• Project management, ITIL and AMS team operation experiences.
• Excellent analytical, interpersonal skills and proficient in English.
• Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, Korean etc