Please only apply for the internship if you are able to commit for the period May to August 2025!

MAIN PURPOSE 

• Documenting existing processes 

• Identifying areas of improvement 

• Implementing solutions to streamline operations. Increase efficiency and ensure compliance with standards. 

KEY RESPONSIBILITIES 

• Process Analysis & Optimization; Analyse existing IT processes, workflows, and systems to identify inefficiencies and areas of improvement. 

• Process Design & Documentation; Document and map IT processes using tools such as flowcharts, diagrams, and business process modelling tool. Develop and maintain detailed documentation of the processes. 

• Performance Monitoring & Reporting; Establish the KPI for SLA reports, monitor performance based on agreed SLA, generate reports for management. 

• Stakeholder Collaboration: Collaborate with IT teams from the regional and local stakeholders (IT and Business Team), understanding processes which relate to the IT overall processes to ensure the optimization and security requirements. 

• Change Management; Assist in development and implementation of change management, and ensure the changes are communicated effectively across the relevant organization. 

• Compliance & Risk Management; Ensure IT processes comply with the relevant regulations, standards, and organization policy, identify potential risks and propose mitigation plan. 

• Continuous Improvement: Identify opportunities for automation, technology adoption, and innovation on the existing processes, while actively promoting the continuous improvement culture throughout the region. 

REQUIREMENTS 

• Bachelor’s degree Internship 

• Microsoft Power Point, Microsoft Visio, Microsoft 365 Administration 

• Attention to detail 

• Process oriented thinking 

• Interpersonal skill 

• Adaptability