Shiseido Asia Pacific's IT Team will be hiring 2 interns for the upcoming Jan to Jun 2025 cycle! This will be a 6 months internship from Jan to Jun 2025. Please only apply if you are able to commit to the internship full-time.

1. IT Digital Projects Intern

MAIN PURPOSE 

As a IT Digital Projects Intern, you will collaborate closely with the eCommerce team and various partners to support our company's online platforms. Your primary responsibilities will involve organizing documentation, managing security certificates, and tracking and monitoring issues until resolution. You will focus particularly on Salesforce Commerce Cloud (SFCC) and the Singapore Staff Portal. Your role is crucial in ensuring our online platforms are secure, efficient, and deliver an excellent user experience. 

KEY RESPONSIBILITIES 

• Collaborate with vendors and the in-house Infra/Network teams to help implement and renew SSL certificates, ensuring secure connections and correct domain routing across all web platforms. 

• Assist in tracking and monitoring issues by working closely with vendors and the in-house Infra/Network teams. 

• Explore how to integrate Jira with ServiceNow and other tools to improve collaboration, streamline workflows, and ensure smooth data synchronization. 

• Maintain accurate documentation of website configurations, changes made, and issues encountered to support the ongoing maintenance efforts. 

• Provide support for user queries related to the Singapore Staff Portal. 

• Assist with ad hoc projects by conducting technology research and providing informed recommendations. 

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REQUIREMENTS 

Collaborating effectively with others, respecting diverse opinions, and contributing to a cohesive team environment. Being meticulous and thorough in completing tasks to ensure accuracy. 

To effectively handle tasks related to Jira, SSL management, and web technologies, the following technical skills are good to have: 

• Basic understanding of Jira's interface and/or Service Now, including creating and managing issues, utilizing boards, and understanding workflows. 

• Ability to generate reports and dashboards to track project progress and team performance. 

• Basic knowledge of the lifecycle of SSL certificates. 

• Awareness of web security practices, including vulnerability assessments and secure coding techniques. 

2. IT Process Analyst Intern

MAIN PURPOSE 

• Documenting existing processes 

• Identifying areas of improvement 

• Implementing solutions to streamline operations. Increase efficiency and ensure compliance with standards. 

KEY RESPONSIBILITIES 

• Process Analysis & Optimization; Analyse existing IT processes, workflows, and systems to identify inefficiencies and areas of improvement. 

• Process Design & Documentation; Document and map IT processes using tools such as flowcharts, diagrams, and business process modelling tool. Develop and maintain detailed documentation of the processes. 

• Performance Monitoring & Reporting; Establish the KPI for SLA reports, monitor performance based on agreed SLA, generate reports for management. 

• Stakeholder Collaboration: Collaborate with IT teams from the regional and local stakeholders (IT and Business Team), understanding processes which relate to the IT overall processes to ensure the optimization and security requirements. 

• Change Management; Assist in development and implementation of change management, and ensure the changes are communicated effectively across the relevant organization. 

• Compliance & Risk Management; Ensure IT processes comply with the relevant regulations, standards, and organization policy, identify potential risks and propose mitigation plan. 

• Continuous Improvement: Identify opportunities for automation, technology adoption, and innovation on the existing processes, while actively promoting the continuous improvement culture throughout the region. 

REQUIREMENTS 

• Bachelor’s degree Internship 

• Microsoft Power Point, Microsoft Visio, Microsoft 365 Administration 

• Attention to detail 

• Process oriented thinking 

• Interpersonal skill 

• Adaptability