MAIN PURPOSE

Oversee management and optimization of Front-Office and Back-Office applications, focusing on the local digital ecosystem and seamless operation support. Ensure enhancement, integration, and stable operation of Global Retail, CRM (Marketing), Digital systems, Regional ERP, WMS, and other local Korean-specific applications. The role requires strong technology, retail industry, and local market knowledge to support business objectives.

KEY RESPONSIBILITIES

1. Digital Transformation Leadership

• Drive digital transformation strategy, enhancing productivity and efficiency.

• Collaborate with stakeholders to identify improvement areas and propose innovative solutions aligned with business objectives.

• Champion value realization of global and regional IT services by measuring impact, communicating benefits, and ensuring adoption across business units.

2. Business Partnering & Stakeholder Management

• Serve as the primary IT Business Partner, building strong relationships with local leadership, department heads, and key stakeholders.

• Lead business engagement efforts, proactively identifying and understanding business needs, strategic priorities, and operational challenges.

• Own the intake and translation of business requirements into actionable IT initiatives, ensuring alignment with both local objectives and global IT standards.

• Act as a trusted advisor to the business, facilitating issue resolution and driving continuous improvement through technology.

• Collaborate closely with regional and global IT teams to represent local requirements in enterprise-wide projects, ensuring local relevance while adhering to global frameworks.

• Drive change management initiatives related to new IT system deployments, ensuring smooth transitions and stakeholder buy-in.

3. Application Management

• Manage the full lifecycle of local applications, including installation, configuration, maintenance, and upgrades.

• Monitor and maintain application performance, availability, and reliability.

• Collaborate with vendors, internal stakeholders, and cross-functional teams to resolve technical issues and optimize application functionality.

• Ensure compliance with Korean cybersecurity standards for application-related servers.

4. Team Leadership

• Provide guidance, mentorship, and conduct performance evaluations to foster professional growth within the team.

5. Business Analysis and Solution Design

• Work closely with business stakeholders to understand their requirements and identify opportunities for digitalization.

• Translate business requirements into functional specifications and technical designs for system enhancements.

• Coordinate with regional or global teams/vendors for successful implementation of system enhancements.

6. Project Management

• Oversee global projects related to IT, ensuring timely delivery within budgetary constraints.

• Define project scope, allocate resources effectively, and monitor progress towards project goals.

7. Vendor Management

• Collaborate with external vendors for effective support, maintenance, licensing or procurement of IT systems.

8. Documentation and Reporting

• Create/maintain technical documentation including system diagrams, user manuals, and standard operating procedures (SOPs).

REQUIREMENTS

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• A minimum of 10 years of proven experience in managing Front-Office and Back-Office applications, preferably in a renowned IT company.

• In-depth understanding of the retail industry and systems such as POS and SAP.

• Experience with advanced applications and enterprise IT environments.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders. Fluent English is required for effective communication with global, regional and local business leaders.

• Proficiency in the management and integration of Retail, CRM, Digital systems, OMS, AX, WMS, etc.

• Demonstrated experience in project management including planning, execution, and delivery of IT projects, preferably within the Korean market.

• Proficient in system administration, configuration, and troubleshooting of enterprise-level applications.

• Strong hands-on leadership, coaching, and people management capabilities.

• Strong analytical and problem-solving abilities with a focus on delivering effective solutions tailored to the Korean market.

• An open-minded individual who embraces challenges with a positive mindset

🔔 Notes
✅ [수습기간 안내]
최종 합격하여 입사가 확정된 경우, 근로계약 시작일로부터 3개월간 수습기간이 적용됩니다.

✅ [채용서류 반환 정책]
『채용절차의 공정화에 관한 법률』 제11조 제6항에 따라 다음과 같이 안내드립니다.
당사 채용에 지원하신 분 중 최종 합격되지 않은 분에 한하여, 제출하신 채용서류의 반환을 청구하실 수 있습니다.
단, 아래의 경우에는 반환 대상에 해당하지 않습니다.
① 회사의 요구 없이 자발적으로 제출한 경우
② 홈페이지 또는 이메일 등 전자적 방법으로 제출한 경우
③ 천재지변 등 당사에 책임 없는 사유로 서류가 멸실된 경우

* 채용서류의 반환을 원하시는 경우, 『채용절차의 공정화에 관한 법률 시행규칙』 별지 제3호 서식의 채용서류 반환청구서 양식을 작성하여 아래 이메일로 제출해 주시기 바랍니다.
• 이메일: recruit@shiseido.co.kr

* 반환 청구가 확인된 날로부터 14일 이내, 청구서에 기재된 주소로 등기우편으로 발송해 드립니다. 이때 등기우편 요금은 수신자 부담으로 진행하는 점 참고하여 주시기 바랍니다.

* 당사는 구직자의 반환 청구에 대비하여, 채용 여부 확정일로부터 최대 180일간 채용서류를 보관합니다. 해당 기간 내 반환 청구가 없는 경우, 『개인정보 보호법』에 따라 관련 서류는 안전하게 파기됩니다.

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