International Trainer Travel Retail CDI H/F

Fragrance Trainer Travel Retail EMEA

CDI H/F

Who we are ?

As the first cosmetics company from Japan, ranked as the 5th most important company in the global beauty industry, Shiseido embodies absolute excellence in skincare, makeup and fragrances. The company was founded in 1872, and celebrated its 150th in 2022.

With its products being ever more innovative and modern, the Group’s brands are distributed in over 120 countries. With 42 000 employees worldwide, Shiseido generated over 8,2 billion dollars in 2021.

Guided by the mission « Beauty Innovations for a Better World », Shiseido’s employees are driven by values descending from the company’s unique legacy: « People First », « Diversity », « Art & Science », « Japanese », « Uncompromising Quality » and « Omotenashi ».

Shiseido EMEA, based in Paris, is managing the worldwide activities of the fragrances brands Issey Miyake, Narciso Rodriguez, Serge Lutens, Shiseido Fragrances, and Zadig&Voltaire, and of the skincare brand Ulé. It is also in charge of the regional activities and distribution of some other brands of the Group: Clé de Peau Beauté, Drunk Elephant, NARS, Shiseido Ginza Tokyo and Tory Burch.

Under the responsibility of the Retail Excellence Travel Retail EMEA Manager based in Paris, the trainer is in charge of fragrance training activities (Narciso Rodriguez, Issey Miyake, Zadig & Voltaire and Serge Lutens).

Key responsibilities :

1. Contribute to the performance development of Travel Retail teams (Beauty Consultants) in order to offer our consumers a unique in-store experience (60%):

• Analyze and identify the training needs of the points of sale where training activities should be conducted, in collaboration with Retail Managers.
• Organize and deliver training during annual and regional conferences for BCs.
• Train Beauty Consultants, promoters, and Generic Staff at airports based on their specific needs.
• Train new recruits on the complete catalog and sales techniques using a blended-learning format.
• Coach the Top 20 BCs to meet brand requirements in terms of service and experience.
• 60% travel required within the zone.

2. Adapt and develop training presentations and digital training tools (20%):

• Collaborate with international teams to adapt tools based on training needs and the Travel Retail target audience.
• Collaborate with the Shiseido Travel Retail team to develop specific modules to enhance the expertise of sales associates.
• Manage the feed and back office of the e-learning platform and application.
• Develop training videos for major product launches.

3. Reporting and budget monitoring (20%):

• Assist the Retail Excellence Manager in budget management (create POs, manage invoices).
• Develop reports after each training session and share feedback and best practices during monthly meetings with sales representatives.

Profile:

Required experience:

• Minimum 6-8 years of experience in a training department (conducting training/coaching) in the cosmetics and perfume industry.
• Sales experience is a plus.
• Fluent in English (90% of BC/Trainer trainings are conducted in English).

Desired skills:

• Strong communication, leadership, and energy: comfortable with public speaking, with experience in conducting multiple trainings and events.
• Pedagogical skills, methodology, and rigor.
• Ability to manage projects and work in a team.
• Digital experience.
• Boutique/field sales experience.
• Creativity and curiosity about the luxury industry and its professions.
• Both business and consumer-centric oriented
• Excellent proficiency in the Microsoft Office Suite.
• Fluent in English.
• Frequent travel within the zone is to be expected (60% of the time).