Shiseido Business Manager - Beauté Prestige International (37.5 Hours)

Business Manager

Shiseido Group

MISSION

As a Boutique Manager you will lead your team and manage your store in all that the Shiseido Group stands for, inspiring and motivating them to be the best they can, every day. As a Group we are formed of many luxury beauty brands that are some of the fastest growing within the industry. This is an incredible opportunity for an experienced leader to not only manage their own store but to also join an incredible group network of exciting brands, where developing our people is at the heart of our business.

ABOUT SHISEIDO

Our mission : Beauty Innovations for a Better World

 Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World.  Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?

 Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in this buoyant market.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams

1.            Leverage our unique portfolio of Beauty brands across all 3 categories

2.            Stay agile and capture new retail opportunities

3.            Customer-driven decisions

4.           Create a great place to work in Beauty

Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally.

Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty.  Drunk Elephant joined our portfolio at the beginning of 2021 bringing its unique tone of voice together with its amazing formulations. In 2023 we are planning to launch ULE a newly created Skincare brand with breakthrough credentials around Sustainability, as well as expanding Gallinée, our most recent acquisition from 2022 and specialized around skin microbiome.

We are also growing fast in Fragrance with brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens.

 Our clients include high-street retailers such as department stores, drugstores & chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites.

ABOUT NARS                                               

Created in 1994 in New York by visionary makeup artist François NARS, NARS Cosmetics is one of the leading and most respected brands in the world of makeup artistry.

ORGANISATION

Reports to: Area Sales Manager

Job Location: Bicester Village

Contract type: Permanent Contract, 37.5 hours; 5 days per week over 7 fully flexible days

MAIN RESPONSIBILITIES

Through your leadership you will develop the team to offer exceptional service, which is at the heart of all that the Shiseido Group stands for. You will ensure that the Boutique offers our customers the ultimate premium experience. The Boutique is situated in one of the most exciting Shopping destinations in the UK attracting customers from all over the World, therefore you will be a point of motivation for your team, particularly at peak times. You will have a natural talent in both sales and management, and find innovative to develop opportunities that will develop a new community of customers within our brand new store. With your passion you will drive the Business, setting objectives for the store and driving sales, whilst ensuring that the day to day running of the store is perfect.

We will provide you with all the training and development so that you become a true ambassador of our brands. In addition, you will work closely with your Manager, Education team and HR as you draw on your management experience to deliver your business plan whilst coaching, developing and managing your team. You’ll be motivated and goal orientated, always ready to learn new skills and further your abilities and creativity. Bicester Village can get incredibly busy during peak times so we expect you be able to be reactive as well as proactive, and go out of your way to drive your team.

PROFILE

• Retail Management experience, within a standalone store
• Experience in coaching and leading a team
• Understanding of KPIs and able to drive these across a team/business
• Ability to influence and build external and internal relationships.
• Demonstrable retail sales experience
• Excellent Communication and Customer Service skills
• Ability to multi task, within a fast paced environment
• Self-motivated and results driven
• Highly organised, strong communication and negotiation
• Flexibility to work key trading hours
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

POSITION REFERENCE NUMBER: 11384