Shiseido Business Manager - John Lewis Newcastle (37.5 Hours)

Shiseido Account/Business Manager

Reports to: Area Sales & Education Manager Shiseido
Job Location: John Lewis Newcastle
Contract type: Permanent Contract, 37.5 hours per week over 5 days
 

MISSION

We find beauty in everything, in science and art, in the products we make and how we engage with the world. As Account/Business Manager you will inspire and motivate your team to be the best they can, as you live and breathe the Shiseido philosophy. Through your leadership, passion and experience in skincare and makeup, you will develop the team to deliver the spirit of Omotenashi, the Japanese concept of going above and beyond the expectations of each customer, treating each customer uniquely, listening to them and understanding their needs.

We are the namesake of the Shiseido Group, and in joining Shiseido you will not only receive industry leading training, access to our award winning products and the chance to be part of an brand that is forever leading innovation and cutting edge technology – you join an incredible network of brands, where developing our people is at the heart of our business.

ABOUT SHISEIDO GROUP

Our mission : Beauty Innovations for a Better World

Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World.  Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?

Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in this buoyant market.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams

1.            Leverage our unique portfolio of Beauty brands across all 3 categories

2.            Stay agile and capture new retail opportunities

3.            Customer-driven decisions

4.           Create a great place to work in Beauty

Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally.

Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty.  Drunk Elephant joined our portfolio at the beginning of 2021 bringing its unique tone of voice together with its amazing formulations. In 2023 we are planning to launch ULE a newly created Skincare brand with breakthrough credentials around Sustainability, as well as expanding Gallinée, our most recent acquisition from 2022 and specialized around skin microbiome.

We are also growing fast in Fragrance with brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens.

Our clients include high-street retailers such as department stores, drugstores & chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites.

ABOUT SHISEIDO BRAND                                   

Recently voted as No5 most trusted brand in Health & Beauty worldwide, Shiseido has defined the concept of beauty and spread its knowledge and power across the world. Heralding an army of devoted followers, we feel that by inspiring empathy, beauty can become a positive force in the world, and guide the next generation boldly into the future.

MAIN RESPONSIBILITIES

With a selective distribution, your voice is always heard in Shiseido and you have the opportunity to make a real impact on the business and you will be empowered to take accountability for driving your own business. Following Shiseido’s innovative ways, you will use your networking skills to recruit new customers and continue to delight existing ones, keeping your goal of exceeding counter sales targets in mind. Partnering closely with your Area Manager, Education and HR, you will draw on your management experience to build and deliver a business plan that will drive KPI’s across the team and deliver results. In return we offer world-renowned training – we invest in you, ensuring you have the highest level of product, service and management knowledge, and helping you realise your full potential.

PROFILE

• Demonstrable Retail Management experience
• Business Management experience
• Strong experience in artistry, ideally with a qualification
• Ability to communicate effectively with Area Manager on business performance
• Ability to drive KPIs and sales targets within the team
• Excellent communicator
• Experience in coaching and developing others
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

The benefits you’ll love…

30 days holiday, including bank holidays, increasing with service

Day off when you get married and move house

Generous discretionary commission scheme

Contributory pension scheme – 5% employer contribution

Generous product allocation & discount

Enhanced parental allowance

Life Assurance up to x2 your salary

Employee referral bonuses

Access to Retail Trust

Annual performance and development reviews so you know your career is going in the right direction

POSITION REFERENCE NUMBER: 13176