Senior Manager, Digital Product Management, ADX

Date:  Dec 31, 2022
Location:  New York
Company:  Shiseido

Job Summary: 

The Senior Manager, Digital Product Management will be responsible for driving adoption of functionality in Salesforce Commerce Cloud and related third party digital tools. This role will focus on funnel optimization, conversion rate optimization, and driving adoption of global beauty tech tools while supporting brand expansion into new markets. You will be a functional subject matter expert on the applications and be a key liaison between brands, web merchandising, IT and third-party vendors to ensure high quality delivery of ecommerce features.


Primary Duties & Responsibilities: 


  • Drive end-to-end delivery of cross-brand, multi-region eCommerce projects that will bring high value/impact to our eCommerce businesses
  • Define functional requirements and set feature prioritization for release; act as initial point of contact for development teams to seek clarification on tickets
  • Utilize user research, competitive benchmarking, and customer experience analytics tools (Glassbox/Sessioncam, Google Analytics) to ideate new ideas, identify opportunities, and articulate business value
  • Maintain strong alignment with IT partners, brands, ADX cross-functional teams on status, timelines and change request.
  • Actively monitor JIRA backlog to ensure high impact defects are continuously moving, being resolved and status communicated back to stakeholders
  • Provide day-to-day site maintenance and content management via Salesforce Commerce Cloud and 3rd party portals for all 6 brands
  • Assist in creating business cases and ROI for new features and functionalities for project intake/ESB meeting.
  • Manage and coordinate with third party development teams to track milestones and ensure high quality feature delivery
  • Identify ways to optimize tech stack, 3rd party tools and stay abreast of feature releases
  • Perform monthly functional testing (UAT) of changes before production release ensuring it meet business needs


Working Relationships/Key Stakeholders:

  • Brand Teams
  • Americas Digital Transformation Team         
  • Digital Transformation Office
  • SAC IT
  • External Agencies and Vendors


Qualifications & Competencies:

  • 5-7 years’ experience in Ecommerce with a deep understanding of online shopping and best–in-class experiences including competitive landscaping
  • Deep experience with Ecommerce platforms and tools, preferably Salesforce Commerce Cloud
  • Experience with collaboration tools (Jira, Confluence)
  • Analytical and data driven
  • Strong project management skills with proven record of delivering high quality work under tight deadlines
  • To the point, practical, results-driven, and innovative
  • Entrepreneurial, autonomous, open to collaboration
  • Capable of working in a large corporate environment without full guidance
  • Pushes the organization to constantly improve
  • Understanding of the beauty market is a plus (but not required)


$100,230 - $145,138/ year


Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law

Salary (Min-Max): 

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Senior Product Manager, eCommerce, Product Manager, Merchandising, Operations, Sales, Marketing, Retail