Manager, Retailer.com (NARS)

Job Summary: 

The Manager of Retailer.com, will be responsible for managing and driving sales goals for NARS Cosmetics across the Retailer.com sites, plus provide on-going strategic guidance, development support, and business best practices for the Retailer.com channel. This role will work strategically along-side the NARS US team (Sales & Marketing) to support and deliver the sales targets and new business initiatives. This role will also contribute and participate in the brand’s regional retail strategy & planning meetings, partner with Digital Media on developing synergies in digital marketing programs and go-to-market plans for new launches, and regularly perform analysis to drive the business.

Primary Duties & Responsibilities:

• Drive growth for retailer.com channel business and manage relationship with online retailer partners (i.e. Sephora, Ulta, Nordstrom, etc.)
• Identify opportunities to build business and drive Retailer.com to achieve sales and brand goals
• Advocate for best-in-class online content needs with US and global marketing teams, liaise with Digital Media counterparts to identify content synergies and efficiencies
• Collaborate with the Sales team to strategize and execute all promotional activities and merchandising placement to support seasonal planning (new launches and re-promotes)
• Implement best in class marketing plans with each retailer including but not limited to: CRM, E-mail Placement, Site Placement, Digital Media, Brand Pages and Social Strategy to maximize exposure, increase sentiment, and drive targeted reach to new and existing customers
• Monitor Retailer.com business and individual accounts to achieve fiscal sales goals, monthly sales targets, and secure best in class initiatives
• Host bi-weekly/weekly calls with each retailer to confirm product launch details, site updates, sample timing and issue detailed recaps to ensure clear and consistent communication
• Routinely monitor the competitive landscape and share learnings cross functionally, feeding into weekly Competitive Snapshot
• Develop and execute sampling strategy as well as create online specific offers to drive the business
• Accountable for the execution of item setup and product page updates for all retailer sites
• Create, prepare, and maintain dotcom marketing exposure tracker, launch calendars, and sampling plans
• Partner with Channel Marketing team on Market Week presentations for US retailers
• Oversee setup of retailer.com shade matching tools such as GlamLab, ColorIQ, Shade Finder
• Manage implementation and QA of promotional plans for retail partners while analyzing the performance of online marketing/promotion
• Partner with Digital Media to share insights across R.com and Retailer Coop Media to better understand retailer audiences and product performance, draw connections in online data to inform future strategies
• Work with retail partners to obtain analytics on retailer programs as well as overall sales goals/strategies
• Prepare and route weekly/monthly reporting retail sales/program successes based on metrics set at the onset of campaigns with internal team
• Conduct final user testing and quality assurance processes on all new retailer pages, applications, e-mails, offers and new products to ensure accuracy, browser compatibility and high-quality user experience
• Routinely lead QA for branded features on retailer sites for accuracy in all product data/images, product launches, marketing, and special merchandising pages.
• Escalate issues or enhancements and suggest partner site improvements to retailer.com team and brand partners
• Analyze business performance for each account regularly and identify new opportunities to gain market share

Qualifications & Competencies:

• 3-5+ years of experience in the beauty, retailer, online marketing, or ecommerce space
• Bachelor’s Degree in marketing or related field required
• Passion for beauty and/or ecommerce
• Exceptional knowledge of retail business acumen, online marketing, and ecommerce best practices
• Strong project management, presentation and business writing skills
• Organization and prioritization with a proven ability to multi-task and manage complexity
• Knowledge on current marketing trends, media industry news, entertainment/pop culture and retail innovation   
• Beauty and wholesale experience strongly preferred
• Ability to effectively communicate, collaborate and influence across groups
• Highly proficient in MS Office (Outlook, Excel, PowerPoint)
• Aptitude for working with Internet tools (i.e. web-based reports, databases and various multimedia technologies).
• Understanding of website metrics, data analysis, and reporting tools
• Detail-oriented and ability to multi-task, prioritize, and manage multiple projects simultaneously in a fast-paced environment
• Deadline-driven; Strong organizational skills; Pro-active problem-solving abilities

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