Key Account Executive - Military Channel & DDG Pro Spa

Your Dreams, Our Future.

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

JOB SUMMARY

The Key Account Executive, Military Channel & DDG Pro Spa, will lead the relationships, growth, and marketing initiatives for two strategic channels: all Shiseido Americas brands sold through the Military Exchanges (AAFES, NEX, MCX), and Dr. Dennis Gross Skincare Professional (DDG Pro) luxury spa accounts. In partnership with the Executive Director, the Military Service Agency, and the DDG Pro team, the KAE owns the gross-to-net budget for both channels, develops bottom-up retail and gross sales plans, and interprets business trends to identify growth opportunities.

These objectives include building exceptionally strong relationships with exchange buying teams, spa partners, and internal cross-functional teams; supporting the Military Agency field team; and elevating the brand experience through visual merchandising, eventing, and education. The KAE will serve as a key internal and external partner in driving sustainable, profitable sales growth across the Military and DDG Pro Spa channels.

WHAT YOU WILL DO 

Stock & Sales Ownership

• You will own and achieve the Gross to Net Budget for the Military and DDG Pro Spa channels, inclusive of Trade Spend, Returns, and Markdowns.
• You will consistently and accurately forecast Gross Shipments by channel, ensuring the budget is achieved.
• You will build bottom-up Retail and Gross Sales projections in partnership with the Executive Director, Military Agency, and DDG Pro team.
• You will drive positive Dashboard scores through 95%+ In-Stock rates, On-Time POs, and accurate Returns.
• You will review monthly invoices, verify actual costs, and submit for processing.

Account Management & Brand Strategy

• You will build exceptionally strong relationships with all Account Cross-Functional Teams through a consistent touch-base and meeting cadence.
• You will build short- and long-term strategy for all accounts in partnership with internal teams, including Marketing, Finance, and Sales Operations.
• You will build Cross-Channel Retail Sales Plans driven by the Marketing Calendar and Launch Priorities.
• You will manage the Account Marketing, Side-by-Side, and Promotional Calendars by Brand and channel.
• You will provide strategic recommendations to buying teams and spa partners that drive business results.

Military Channel (AAFES, NEX, MCX)

• You will work side by side with the Executive Director and Military Agency to plan thoroughly and execute flawlessly through seamless communication.
• You will effectively communicate with and support the Military Agency Account Field Team in all initiatives.
• You will manage the Demo Budget; approve and track Beauty Consultant hour and salary changes; manage Beauty Consultant incentive programs.
• You will oversee the process for all required Military agreements; manage and track Military Chargebacks and Fines.
• You will manage Pack and Ship for OCONUS POSM and gratis, seasonal gratis for virtual webinars, skincare planners, and counter books.
• You will manage the Visual Merchandising Calendar, including timely updates and SKU edit recommendations based on productivity.
• You will provide schematics to the agency and retailers utilizing product dimensions; maintain Duratran priorities and sizes in Color Edge, the VM Survey by store, and VM parts ordering.
• You will conduct store visits to verify VM schematics and product dimensions, and provide tracking for all VM updates.

DDG Pro Spa Channel

• You will develop and grow DDG Pro spa, resort, and hotel spa group partnerships, identifying and onboarding new accounts in partnership with the Executive Director.
• You will manage account assortment across professional backbar and retail, recommending opportunities based on productivity and treatment menu alignment.
• You will drive a seamless NuORDER ordering experience for spa partners, including order forms, promotions, and troubleshooting in partnership with Sales Operations and Customer Service.
• You will manage DDG Pro promotional programming, offers, and GWPs to drive retail sell-through within spa accounts.
• You will partner with Accounts Receivable on account terms, open balances, and credit holds to ensure uninterrupted business.

Events & Education

• You will plan and execute events in partnership with internal teams, store and spa teams, and agency field teams.
• Track events using Smartsheet, report event ROI, and allocate and ship event support.
• Liaise with Education to align budget, videos, gratis, protocols, and event strategies that support Marketing and Sales field objectives.
• Lead Account Marketing Meetings, including business presentations and meeting logistics.

WHO YOU ARE 

• You have a bachelor's degree or equivalent experience required.
• You have a minimum 5 years of experience in Key Account Management/Wholesale Sales, prestige beauty preferred.
• You have professional skincare or luxury spa channel experience (preferred)
• You can manage multiple channels in an entrepreneurial manner and demonstrate independent decision-making ability.
• You have exceptional analytical skills and ability to generate and evaluate forecasts, metrics, and analyses.
• You have a general curiosity around consumer shopping behavior and a desire to use analysis to generate new insights.
• You have demonstrated strategic thinking, project management, and implementation experience.
• You have excellent oral and written communication skills and ability to work effectively with all levels of the organization.
• You are advanced with Office 365 with focus on Microsoft Excel and PowerPoint skills
• You have demonstrated ability to accept change and be a proponent of change in meeting customer and business needs.
• You can deliver desired sales, gross profit, and expense controls.
• You can lift, push and pull up to 50 lbs.
• You have a valid driver’s license
• You can travel for store and spa visits, events, and account meetings.

If this sounds like you, we want you on our team.  Apply today and let's create something beautiful!

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You may be asked to perform other duties needed to help drive to our vision, fulfill our mission and abide by our organization’s values.

What We Can Offer You

At Shiseido Americas, our pride extends beyond our rich legacy to our passionate and talented team that brings it to life every day. We recognize that without our people, innovation would not be possible. That's why we go above and beyond with our comprehensive benefits program to recognize our employees. With an array of options designed to give our employees peace of mind, our perks & benefits program is more than just a perk – it's an investment in our people's futures. Whether you're looking for comprehensive health coverage, retirement savings, or paid time off, our benefits have you covered! Check out a list of our Benefits and Perks offerings:

· Medical, Dental, & Vision Insurance

· Life and Disability Insurance

· Paid Time Off

· Paid Volunteer Days

· Paid Company Holidays

· Paid Parental Leave

· 401K with 6% Company Match

· Talent Development & Learning Programs

· Internal & International Mobility

· Product Discounts & Annual Gratis

· Employee Led Affinity Groups

· Tuition Reimbursement

The base pay for this position may vary based on geographic location. Actual base pay offered will be based on several factors including job-specific knowledge, education, skills, and depth of experience. In addition to base pay, we may offer additional forms of compensation as components of a total compensation package, including participation in our bonus program which features the ability to overachieve, in addition to a full range of competitive benefits.

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law