Director, Global Program Development (NARS)

Date:  May 16, 2024
Location:  New York
Company:  Shiseido

Job Summary:


The Director, Global Education and Artistry Programs will lead NARS Artists via the strategic development of innovative training programs to elevate artistry and selling/service skills while promoting long term development and retention for all global channels of distribution. This position operates in a team-oriented environment and works closely with Global Sales, Marketing, Product Development, Communications, Digital and e-Commerce to drive alignment and execution of all Education initiatives on a global basis.


Primary Duties & Responsibilities:


  • Design, develop and curate Seasonal and Basic training programs that bolster artistry, productivity and reinforce exceptional service for all global points of distribution, including Open-Sell (Sephora, Ulta, Space NK, Boots etc.), NARS FSS, Department Stores, and Travel Retail
  • Identify key methods to elevate and advance NARS artistry and engagement
  • Partnership with Global Marketing and Product Development on launches and initiatives to define product positioning and selling strategies
  • Consistent communication with Global Markets to ensure programs reflect regional needs


Conceive, Develop and Write Training Programs

  • Design modern, interactive formats and workshops and training materials that communicate corporate objectives to drive new launch activity and propel core category growth
  • Collaborate with Education Digital Learning team to develop and enhance content and programming that reinforces the NARS artistry perspective and techniques
  • Seasonal Seminar: Create vision, concept and strategy including launch perspective and selling and service direction
  • In partnership with Executive Director of Global Education & Artistry, leverage NARS makeup artistry authority by adapting global trends into relevant workshops that translate the current, most requested makeup styles through the NARS lens
  • In partnership with Director, Digital Education, define content for seasonal NARS Report
  • New Hire Orientation and Basic Seminar: Update program and advance formats via progressive forums and interactive workshops
  • Deliver all training formats for global markets with direction for local adaptation


Delivery and Measurement of Training Programs

  • Model ideal standard of presentation with each program
  • Establish interactive format to challenge and elevate Trainers’ skills and delivery
  • Coach Trainers on presentation style to instill and insure consistent performance
  • Continuously research methodology to define and implement best practices


Qualifications & Competencies:


  • 10+ years experience in Beauty and Global/Regional Education
  • Proven track record in design, execution and measurement of innovative education programs
  • Proficient in Social Media platforms with awareness of trends
  • Experience in adult learning techniques and generational styles
  • Exceptional communication skills (written/presentation)
  • Strong leader with flexibility and ability to function in a fast-paced environment
  • Superior attention to detail/highly organized
  • Solid coaching abilities
  • Energetic, highly motivational and dynamic personality
  • Equally strategic and creative
  • Exceptional artistry skills
  • Ability to travel 10%
  • Proficient in Microsoft Office Suite


#LI-Hybrid #Nylaw

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law

Salary (Min-Max): 

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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