Associate Manager, Ecommerce

Your Dreams, Our Future.

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

JOB SUMMARY

The Associate Manager, Ecommerce is responsible for executing a comprehensive digital experience strategy that drives revenue and delivers on key brand objectives across new product launches, site promotions, DTC exclusive programs, and all other customer-related initiatives. The Associate Manager will be responsible for managing product assortment (core & new), promotion planning and execution, assisting with forecasting daily KPIs and sales performance, and the site merchandising strategy to ensure the customer experience is consistent with industry best practices and optimized based on site performance data.

WHAT YOU WILL DO 

E-com content management, assortment planning and site merchandising:

• Manages end‑to‑end execution of DTC storefront campaigns, translating the marketing vision into product launches, promotional programs, and site experience optimizations.
• Builds and executes the site content calendar (in partnership with key stakeholders), develops associated creative briefs and signs off on final site experience.
• QAs site content and functionalities in partnership with ADX Merchandising team across product launches, feature roll outs, etc.
• Collaborates with channel, brand & CRM marketing teams on what digital experiences, loyalty activations and promotions should look like.
• Develops sample strategy in partnership with Director, Ecommerce and manages sample inventory
• Maintains close relationship with Fulfillment and Customer Service teams to ensure commerce initiatives are supported with sufficient inventory.

Analytics and Financial planning:

• Partners with Sr Manager, Ecommerce & Sales Operations, to generate reports and insights to inform decision-making, set the sales plan and manage the forecast.
• Partners with the ADX and Global ecommerce to identify content, category, or campaign level key performance indicators (KPIs), benchmarks, and forecasts by analyzing performance data to identify opportunities and issues
• Utilizes dashboard as reporting tool and communicate campaign successes to internal business partners across the organization

WHO YOU ARE 

• Minimum 3-4 years ecommerce and/or site merchandising experience required
• Bachelor‘s Degree or equivalent experience
• Familiarity with Google Analytics and high degree of Excel skills preferred
• Ability to organize and prioritize workload to meet deadlines
• Ability to understand financial measurements and how to impact them
• Ability to work effectively in a team environment, and as an individual contributor
• Strong analytical, communication, and project management skills are required
• Forward-thinking, resourceful and curious
• Basic knowledge of HTML, CSS, web and graphics applications, and XML data feeds

#LI-Hybrid #Nylaw

You may be asked to perform other duties needed to help drive to our vision, fulfill our mission and abide by our organization’s values.

What We Can Offer You

At Shiseido Americas, our pride extends beyond our rich legacy to our passionate and talented team that brings it to life every day. We recognize that without our people, innovation would not be possible. That's why we go above and beyond with our comprehensive benefits program to recognize our employees. With an array of options designed to give our employees peace of mind, our perks & benefits program is more than just a perk – it's an investment in our people's futures. Whether you're looking for comprehensive health coverage, retirement savings, or paid time off, our benefits have you covered! Check out a list of our Benefits and Perks offerings:

· Medical, Dental, & Vision Insurance

· Life and Disability Insurance

· Paid Time Off

· Paid Volunteer Days

· Paid Company Holidays

· Paid Parental Leave

· 401K with 6% Company Match

· Talent Development & Learning Programs

· Internal & International Mobility

· Product Discounts & Annual Gratis

· Employee Led Affinity Groups

· Tuition Reimbursement

The base pay for this position may vary based on geographic location. Actual base pay offered will be based on several factors including job-specific knowledge, education, skills, and depth of experience. In addition to base pay, we may offer additional forms of compensation as components of a total compensation package, including participation in our bonus program which features the ability to overachieve, in addition to a full range of competitive benefits.

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law