Project Lead, S&OP Process Optimization

Date:  Apr 1, 2024
Location:  New York, NY
Company:  Shiseido

Job Summary:

This role will be responsible for S&OP Planning (Demand, Supply, Affiliate CS & MDM) Process Optimization focused on IBP utilization, Supply and Demand Planning, S4 and Master data/MDG.    

Primary Duties & Responsibilities:

S&OP Process Management (Demand & Supply):

  • Support the entire S&OP teams with process standardization and documentation.  Leverage best in class processes & system utilization to drive efficiency across the supply, demand, Affiliate CS and Master data organizations. 
  • Conduct analysis, design, documentation, and implementation of new processes across all Shiseido brands and S&OP Cross-Functional Teams.
  • Work closely with program leads, project managers, cross-functional teams, external consultants, and other work streams to develop and document deliverables, business requirements, and program timing for process and technology solutions to support Global & regional business transformation.
  • Ensure any new processes or system improvement projects are based on business priorities; are delivered on time and support improvements in S&OP KPIs.
  • Support the Global project leads & Regional RBPE’s as they facilitate the seamless integration or upgrades within FOCUS.  Establish and maintain job aids and training documents in Shared Drive
  • Consistently challenge and reduce the development lead-times by ensuring appropriate balanced risks are built into the original time plans, Develop RACI charts and gain alignment and agreements with cross-functional teams.
  • Serve as the bridge (SPOC) for the S&OP organization & the Global FOCUS Organization as the IBP SME (not to replace the RBPE’s for Supply & Demand)

Working Relationships/Key Stakeholders:

  • S&OP Leads
  • Supply & Demand Planning teams.
  • Affiliate Customer Service
  • Master Database teams
  • Global FOCUS Community
  • IT/AMS (System trouble shooting, etc.)

Qualifications & Competencies:

  • 5+ years Planning/Supply Chain/Operations experience.
  • SAP S4 Hana & IBP experience required.
  • Master data experience a plus.
  • College Degree preferred.
  • Ability to analyze data and proactively identify business opportunities.
  • Strong organization and communication skills and ability to multitask.
  • Excellent written and interpersonal skills.
  • Ability to influence and drive change while accounting for multiple perspectives.
  • Willing to seek and consider input from various stakeholders and incorporate it into effective process creation and documentation.
  • Positive, can-do attitude, well-organized and extremely detail oriented.
  • Able to thrive in a fast-paced, customer-centric teamwork environment.
  • Aptitude for problem solving and willingness to find answers when there is no clear roadmap.
  • Excellent attention to detail.
  • Strong aptitude for learning new software systems and applications.
  • Comfort and speed with PC applications such as MS Excel, Word and PowerPoint skills.

Trust 8 Competencies

Below is a list of Trust 8 Competencies designed to help employees at Shiseido Americas succeed as the company continues to evolve and innovate.

  1. Think Big: Adapt a big-picture perspective. Deliver new values through creativity.
  2. Take Risks: Embrace Risk, Practice “Trial and Error and Trial”.
  3. Hands On: Consider Front-line realities when making decisions. Take the lead from end to end.
  4. Collaborate: Leverage the diverse capabilities of colleagues.
  5. Be Open: Create an environment that encourages everyone to speak up.
  6. Act with Integrity: Be sincere and humble at all times.
  7. Be Accountable: Commit to the goal. Take accountability for the execution.
  8. Applaud Success: Create a culture that celebrates success.



Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law

Salary (Min-Max): 

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Demand Planner, Supply Chain, Supply, Data Management, Operations, Data