Planner, Affiliate Customer Service

Date: Sep 17, 2024

Location: New York, NY

Company: Shiseido

Job Summary:

As an integral part of S&OP, the objective of this role is to work closely with Shiseido International Affiliates for all company brands as it relates to end-to-end order management.

This role will work closely with Supply/Forecasting and with Shiseido Distribution Center on order fulfillment and on-time shipment. Also, this role will partner with key stakeholders on process improvement initiatives including development, testing, documentation, and implementation.

Primary Duties & Responsibilities:

Be the main point of contact for Shiseido International Affiliates for respective brands/region.
Support Intl Affiliates as it relates to orders, shipments, urgent needs for sales activities, and process improvements.
Validate and process monthly orders for Intl Affiliates; maintain monthly process adherence.
Identify order discrepancies and work with Supply/Demand Planning, Intl Affiliates, and/or other relevant teams to resolve them.
Collaborate with Supply/Demand Planning on Intl Affiliate needs, including allocations fulfillment, and managing orders around stock constraints.
Maintain Intl Affiliates contact lists and distribute daily/weekly/monthly/ad hoc reports as required to Intl Affiliates and management.
Analyze sales and shipment fulfillment reports in relation to order management and KPIs.
Manage sell-in quantities for Limited Edition Launches and POSM; execute 2x year chargeback process.
Maintain and upkeep orderly records, uphold best practices, and identify opportunities for process improvements and efficiency gains.
Partner with Transportation to prioritize shipping plans and ensure on-time shipments.
Partner with Supply/Demand on monthly demand review calls as needed to understand Intl Affiliate trends in the business and answer order and shipment related questions.
Partner with SAC Distribution Center to resolve inquiries and process discrepancy claims for Intl Affiliates.
Participate in cross-departmental meetings with Key Stakeholders to understand business priorities and provide related support as needed.
Partner with S&OP, ExOps, NPC/NPD, Transportation, and Quality to execute drop shipments from external shipping points direct to Intl Affiliates.
Partner with IT SAP to resolve tickets opened to identify and resolve technical errors.
Partner with Global Business Partners on transformation initiatives processes including design, testing, support, and signoff as needed.

Working Relationships/Key Stakeholders:

Shiseido International Affiliates (All Brands)
International Business development (All Brands)
SAC Operations (Supply Planning, Demand Planning, NPD, ExOps, NPC, Plant/SAI)
SAC Distribution Center (Customer Service, Operations, Inventory Control, Quality)
Transportation (Export)
Master Data
Finance and Accounting
IT SAP & Global Business Transformation
Affiliate Brand Support & Business Process Optimization

Qualifications & Competencies:

4-year college degree
2+ years’ experience in sales operations, allocations, supply chain or related function preferred
Highly motivated, self-starting individual and strategic thinker
Strong analytical and problem-solving skills
Advanced knowledge of Excel
Knowledge of supply chain and operations
Strong interpersonal and communications skills (verbal and written)
Strong organizational skills with ability to manage multiple projects, prioritize, and meet deadlines
Comfort with shifting priorities and rapid changes.
Proficiency in SAP is a plus

Trust 8 Competencies

Below is a list of Trust 8 Competencies designed to help employees at Shiseido Americas succeed as the company continues to evolve and innovate.

Think Big: Adapt a big-picture perspective. Deliver new values through creativity.
Take Risks: Embrace Risk, Practice “Trial and Error and Trial”.
Hands On: Consider Front-line realities when making decisions. Take the lead from end to end.

Collaborate: Leverage the diverse capabilities of colleagues.
Be Open: Create an environment that encourages everyone to speak up.
Act with Integrity: Be sincere and humble at all times.
Be Accountable: Commit to the goal. Take accountability for the execution.
Applaud Success: Create a culture that celebrates success.

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Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law

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