Manager, Packaging (NARS)

Date:  Oct 7, 2021
Location:  NEW YORK
Company:  Shiseido
Country/Region:  US
Custom Field 4:  Employee (Permanent)
Company:  Shiseido

Job Summary:

Packaging Manager will play a key role in the Package Engineering department to support new product launches and product line maintenance For the Laura Mercier brand, from design brief to on counter launch as well as life cycle management including consumer complaints.

The Packaging Manager will be part of the launch team and lead Packaging efforts and ensure all the technical aspects, from functionality, manufacturability, aesthetics, safety, innovation/creativity, recyclability, and sustainability, conform to Shiseido Quality process.

The individual will be required to drive his/her projects, support, and coach other engineers to ensure the required Packaging tasks are performed in a timely manner. The Manager must have the ability to adapt to fast-changing environments and rely on engineering instincts to find cost effective and within set timelines. The position will require an individual to have the willingness to take risks and to consider new approaches to improve the organization's competitive position.


Primary Duties & Responsibilities:

  • Packaging Bill of Materials
    • Bill of Materials (BOM) creation/changes for new/existing products i.e.: new products, artwork updates, material changes, new tertiary pack outs in a newly launched home grown spec system linked to SAP.
    • BOM management comes from gathering all necessary information from Packaging brief, consolidating the FG codes and WIPs with all component generic/shaded codes.
  • Pack standards & Range boards
    • Manage component standards and review/approve/distribute to the key affiliates for records keeping.
    • Drive the development of color matching components and creating color and defect range boards with our brand partners and suppliers.
  • Tertiary Packaging Development
    • Responsible for creating die lines from simple tuck and fold cartons to more complicated designs for special seasonal kits.
    • Writes the specifications for Procurement team to finalize costs
    • Verifies and coordinates Tertiary specification with Shiseido Manufacturing site and or Contract Manufacturing partners.
    • Perform palletization patterns for existing and new products using CAPE software
  • Artwork management
    • Manage Artwork changes by providing new codes, BOM updates, facilitating mechanical routing and supplier Proof approval
    • Responsible for posting die lines (approved by engineer) into artwork system and routing artwork to suppliers per launch timeline
    • Verify technical elements on the mechanicals (die line, weight claim, color/process, codes) and validate consistency of proof matching corresponding mechanicals
  • Color Development
    • Receive target submissions from Marketing for molded and printed components (color, texture, finish) and manage with suppliers the approval process of actual components with Creative/Marketing teams.
    • Ensure all proper color range boards are approved the final color are meet design turn over.
  • Project Management
    • Ability to handle multi-task launch projects with limited supervision and support.
    • General understanding of full project timelines and how packaging related milestones link to other key due dates. 
    • Responsible for managing workflow of key milestone packaging related dates and provide updates to project manager and cross functional partners.
  • Packaging Specifications
    • Create and/or revise new component specifications to suppliers (primary, secondary, and tertiary) in new specification system.
    • Identify the relevant test methods (components & finished goods) and conduct Packaging lab testing, data validations and reporting
    • Issue FG specification updates to reflect palletization
  • Engineering & Testing
    • Review and approve technical engineering drawings for components/assemblies from stock components to new custom tooling.
    • Perform complex stack-up analysis i.e., cap on a bottle
    • Perform statistical analysis from testing data to assess specification values
    • Attend line trials and Finished Good production start-ups as needed
    • Package Quality issue resolution (label adhesion, leakage, etc.…)
    • Conduct transportation testing in Packaging lab as needed
    • Ability to create new package testing protocols for growing innovative and cutting-edge technology components
  • People Management
    • Ability to supervise temp employees, co-ops, junior packaging individuals
    • Define and support the individual development plan for each direct report
    • Responsibilities include recruitment, training, support, and employee performance appraisal
    • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.


Working Relationships/Key Stakeholders:

  • Brand Marketing and Product Development
  • Operations Project Managers
  • Procurement
  • Packaging engineering & lab
  • Manufacturing (internal and external)
  • Component suppliers
  • Quality
  • Supply Chain


Qualifications & Competencies:

  • BS + degree in Package Engineering or another Engineering discipline (mechanical, material science)
  • PE certification is recommended
  • 7+ years of industry-related experience with the ability to take on a supervisory role
  •  Excellent knowledge of molding processes, molds, resins decorations and package assembly methods
  • Basic knowledge with CAD software and 3D printing
  • Excellent understanding of Marketing briefs, challenging clarity of Packaging definition, and providing recommendations to mitigate the technical risks while achieving the Marketing concept
  • Investigate alternative package designs to reduce costs and increase line efficiency
  • Manage projects with some autonomy, escalation when needed and decision making when appropriate
  • Must understand the total product development process, detailed launch timelines, manufacturing execution, supplier development process in a context of global footprint with HQ
  • Some degree of analytical, financial and organization skills required
  • Must be PC literate and competent with Microsoft Office applications (especially Excel and Pivot table functionalities).
  • Responsible for initiating and resolving queries from other functions in a timely manner and communicating, escalating issues when appropriate
  • Aware of cross function and regional impact of decisions
  • Appreciates importance of on-time and quality delivery of projects to business partners
  • Excellent interpersonal communication skills (verbal, written, good listening skills, providing support with trust, respect, and transparency)
  • Ability to have technical discussions with suppliers, challenging status quo and providing technical recommendations
  • Ability to present to Sr. Management concisely, and provide thorough summaries of critical issues & recommendations
  • Lead cross-functional skills with a sense of humility when communicating to Japanese culture
  • Entrepreneurial spirit: taking initiative and drive clarity and resolution
  • Attention to details for many aspects of the Packaging role (ie. Bill of Material, Artwork validation, Packaging data review & analysis)
  • Drive projects with full ownership, and hold accountability on team members to ensure all steps of the timeline are met
  • Ability to read and understand a 2D and 3D technical drawing
  • Ability to adapt to fast-changing environments
  • Problem Solving: ability to predict, recognize and define meaningful corrective actions to problems, including a good understanding of Packaging defects
  • Willingness to take risks and to consider new approaches to improve the organization's competitive position




Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law

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