Director, Human Resources

Date:  Sep 24, 2022
Location:  Markham
Company:  Shiseido
Country/Region:  CA
Custom Field 4:  Employee (Permanent)
Company:  Shiseido

Company overview


Shiseido was founded in 1872 as Japan's first Western-style pharmacy in the upscale Ginza district of Tokyo and is one of the oldest cosmetic companies in the world. With over 140 years of dedicated service, superior products and unparalleled technology, Shiseido's mission is to identify new, richer sources of value and use them to create beauty in the lives and cultures of those it serves.


At Shiseido, we hold a traditional Japanese value of "Omotenashi", the spirit of welcoming and care that cannot be translated in words. Through this spirit, we practice thoughtfulness, dedication to the needs of others and meticulous attention to every aspect of our products and service.


Job purpose


The Director of HR will report directly to the President and is responsible for the key tasks and responsibilities including, but not limited to, the ones listed below.


Duties and Responsibilities

Key Tasks & Responsibilities:

Partner with Executive Leadership Team

  • Work with VP's to develop Talent Career Plans/Succession planning for high achievers
  • Work with the senior management team to develop, implement and maintain company policy and procedures 
  • Budgeting new headcount in conjunction with Finance, HR President and Leadership

Employee Relations

  • Front line management of personnel issues
  • Participate in quarterly Health & Safety Committee meetings
  • Serve as an escalation point for medium to complex personnel and employee relations issues and provide guidance and intervention, in conjunction with Employee and Manager, as needed, to resolve personnel issues
  • Support and advise on personnel on HR policy, ensuring compliance to the company's policies
  • Liaise with and respond to enquiries, complaints and concerns in a timely manner, and proactively engage in problem analysis and resolution
  • Provide, in a courteous and professional manner required, interpretation, guidance and information to all levels of employees including executives, management, external agencies and service providers
  • Assists in needs analysis, the development of training programs, and facilitating the training of field and home office personnel to support company goals and initiatives.
  • Oversee the implementation of the Department-wide training and new employee orientation projects
  • Wellness programs - ensure workforce is engaged and motivated through different functions
  • Work with various departments to ensure the organization effectively develops and utilizes the full potential of the entire workforce
  • Conduct exit interviews to determine reasons behind separation


  • Participate in the recruitment and selection process as needed
  • Update employee manual and job descriptions
  • Assures accurate completion of new hire paperwork
  • Manage personnel needs of the company, and conduct new hire orientation as needed

Compensation & Benefits

  • Answers inquiries about various employee benefit plans such as life insurance, health & dental, LTD insurance, pension plans, sick leave, leave of absences, and unemployment
  • Assure compliance with compensation guidelines
  • Conduct wage surveys and benchmarking within labour market to determine competitive wage rates and bonus/incentive payouts
  • Performance evaluations at year end to determine salary increases, and bonus/incentive payouts
  • Direct and participate in the administration of the classification and compensation plan; establish job specifications and salary ranges for positions; initiate and conduct surveys; analyze, evaluate and make recommendations on proposed job reclassifications
  • Conduct organizational studies, investigations, and operational studies; recommend modifications to personnel programs, policies, and procedures
  • Review employee performance ratings with managers and VP's and propose appropriate salary increases
  • Work with VP's to determine budgets and bonuses their department



  • Manage Payroll Specialist, responsible for:
      • Administering payroll processing for two separate payrolls
      • Prepare all payroll related (legislated and non-legislated) reports and remittances including CPP, EI, Pension Contributions, etc.
      • Manage and prepare all monthly and annual payroll related reconciliations
      • Manage monthly and year end remittance of government report including T4's and T4A's


  • University degree in Human Resources Management required
  • CHRL designation preferred
  • Minimum 5 years of experience in HR Manager capacity with a strong focus on employee relations, talent and coaching, labour relations, and performance management
  • Strong knowledge of and advanced experience with payroll, compensation and benefits
  • Experience with SAP Success Factors and ADP Work Force Now
  • Must have demonstrated leadership/management experience
  • Proven ability to maintain a high level of confidentiality of sensitive and private information
  • Cosmetics or beauty background preferred

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law

Job Segment: HR Manager, Human Resources Director, Payroll, HR, Employee Relations, Human Resources, Finance