Supply Planner

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Date: 08-Jan-2021

Location: London, LND, GB

Company: Shiseido



The Supply Planner is a pivotal role in the UK & Ireland Supply Chain organisation, driven to enable commercial business goals through operational excellence and outstanding customer service. The role is responsible for managing international product supply, local inventory optimisation and go-to-market order execution across multiple brands, categories and channels.




Founded in 1872 in Japan, Shiseido is one of the top leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in about 120 countries with 45 000 employees and 70 nationalities, Shiseido offers a unique selection of skin care, makeup and fragrance resulting in over 1 trillion yen of net sales in 2017. Thanks to 146 years of heritage, Shiseido constantly creates high-quality, highly functional, safe and innovative cosmetics and develop brands deeply loved by people from all over the world.


Shiseido UK & Ireland is currently the largest affiliate in the EMEA region with a diverse portfolio of 11 brands in the UK across all categories. Supporting our One Shiseido Mission, Beauty Innovations for a Better World, Shiseido UK & Ireland has committed to a vision which will be delivered through 4 strategic streams:


1.             Create a great place to work in Beauty

2.            Customer driven focus to meet and exceed expectations

3.            Champion Omni-channel through a seamless offering across all customer touchpoints

4.            Deliver sustainable growth and profitability of our brands


Our first strength is make-up with our market share at number 4 in the UK with our NARS, Laura Mercier, and bareMinerals brands. We are also growing fast in fragrance with brands such as Dolce & Gabbana, Issye Miyake and Narciso Rodriguez as well as winning market share in Skincare with Shiseido and the recently spectacular launch of Cle de Peau Beaute in Harrods.  Drunk Elephant joins our portfolio in 2021 which supports our ambition and objective to be the Top5 Beauty Group in the UK.  Our clients include high-street retailers such as Department Stores, drugstores & chains as well as online pure players and specialty stores. We also have 8 boutiques and 3 direct e-commerce websites.





  • Reports to Head of Supply Chain & Demand Planning
  • Job Location: London, UK
  • Contract type: Permanent





  • Inventory optimisation: drive continuous improvement to overall inventory holdings, delivering both availability and asset management objectives. This includes stock holding parameter management through the demand requirements plan, lead time reduction, excess and obsolescence prevention.
  • Customer service level / order fulfilment: Track, report and manage supply constraints and out of stock product scenarios, providing detailed root cause analysis and implementing corrective and preventative actions. Communicate to key stakeholders the risks, impacts and recovery timelines.
  • New launch critical path management: Partner with international supply chain teams to deliver on time and in full deliveries to customers across saleable products and point of sale materials inline with on counter dates.
  • Ecommerce inventory management: Manage direct to consumer product availability to provide first class service to our online consumers
  • Sales & Operations Planning: Partner with Demand Planning teams to deliver a best in class S&OP monthly process. Lead inventory analysis and effectively communicate challenges and opportunities to enable critical business and operating decisions with senior leadership.
  • Cost optimisation / speed-to-market: Partner with Distribution and Logistics teams to identify and deliver operational efficiencies and streamline processes
  • Masterdata management: maintain accuracy and integrity across all aspects of product information, reporting and systems parameters
  • Project management: Lead / participate in key initiatives spanning the end to end supply chain and broader business



  • In depth working knowledge of the cosmetics sector or of a similarly face-paced sector (FMCG, Mass retail…)
  • Previous experience within an international supply chain organisation
  • Excellent numerical skills and analytical ability
  • Proactive and collaborative with the ability to multi task and demonstrate flexibility
  • Excellent communication, interpersonal and customer service skills.  Ability to deal effectively with all levels of business personnel and see the wider commercial impact
  • Ability to influence internal partners across various cultures (Europe, Middle East and US) in order to achieve supply chain and business goals.
  • Systems experience: SAP, BI Reporting, Microsoft Office 
  • Alignment with the group’s « Trust8 » working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

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