National Account Controller - NARS

National Account Controller - NARS

MISSION

As the National Account Controller (NAC) for the NARS brand within Shiseido, you will play a critical role as a leader and decision-maker within the sales team and as a key influencer in driving business success. You will be accountable for developing and executing strategic plans, fostering a positive team culture, and establishing strong relationships with key accounts to deliver sales and profit targets. 

ORGANISATION

Reports to: Commercial Director

Job Location: London

Contract type: Permanent

MAIN RESPONSIBILITIES

• Lead an account team to achieve sales and profit targets for NARS brand in designated accounts. 
• Co-develop the strategic direction for Shiseido in partnership with Commercial Director and the NARS General Manager. 
• Provide sales input in the annual NARS business planning process. 
• Meet business targets for sales and profit with effective account management. 
• Manage account trade spend according to agreed standards. 
• Deliver Retailer Joint Business Plans (JBP) and track ongoing performance, proposing contingencies as needed. 
• Responsible for rolling-up monthly forecast with his/her team for the Channel to deliver annual target and agreed phasing and finding solutions when there are gaps  
• Actively involved on the Cost to Serve P&L of key clients together as support to Commercial Director 
• Implement commercial terms and promotional plans to meet brand and sales objectives working closely with the Activation Team and to ensure we win the 4 week battle. 
• Maintain successful senior relationships and facilitate broader contact strategy within our retailers. 
• Manage account service levels and inventory to meet targets and standards ensuring accurate financial and volume forecasting for accounts. 
• Present timely and accurate account performance to the wider business alongside information and insights to inform commercial plans. 
• Provide weekly updates to the Commercial Director and NARS General Manager on volume and retail sales performance. 
• Participate in cross-functional business planning processes within Shiseido. 
• Collaborate with the Commercial Director to cultivate a positive, professional, and respected culture within the sales team. 
• Support the Commercial Director in driving team success and development. 

EXPERIENCE REQUIRED

• Proven senior sales management experience (e.g. Head of Sales or extensive Senior NAM experience) delivering outstanding results in a retail environment. 
• Experience in retail sales management within the National Account sector of the cosmetics industry.  
• Proven track record of managing wholesale sales in both Bricks & Mortar and Pure Player environments 
• Strong verbal and written communication abilities, including facilitation and presentations. 
• Ability to build and sustain strong relationships at various levels both internally and externally. 
• Proficiency in conveying complex topics to diverse audiences and adapting communication style suitably. 
• Demonstrated capacity to persuade and influence actions
• Excellent line management skills, including coaching and developing direct reports. 
• Confidence to deputise for the Commercial Director when necessary. 
• Skilled in team building and cross-functional collaboration. 
• Numeric and financial acumen for trade support budget management and revenue maximization. 
• Strong negotiation skills and market dynamics understanding. 
• Successful track record in strategic and tactical sales activities management. 
• Capability to solve complex business issues with creative solutions. 
• In-depth understanding of Health & Beauty sector and retailing trend
• Alignment with the group’s « Trust8 » working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

THE BENEFITS YOU’LL LOVE

• 26 days holiday + bank holidays + your birthday day off   
• Holiday buy – up to 5 days
• Day off when you get married or move house
• Generous contributory pension scheme – match up to 8%
• Annual performance related bonus
• Private medical insurance with Vitality
• Enhanced parental allowance
• Generous product allocation & discount
• Life Assurance up to x4 your salary
• Flexible Friday finish
• Flexible & hybrid working
• Wellbeing programmes
• Annual performance and development reviews so you know your career is going in the right direction

ABOUT SHISEIDO GROUP

Our mission : Beauty Innovations for a Better World

Click here to learn more about our brands

Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World.  Did you know that Shiseido is the most awarded company in terms of innovation with a record 31 FSCC Awards?

Shiseido UK & Ireland plays a central role in the EMEA region and is biggest affiliate, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in the world Nr4 biggest beauty market.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams

1.            Leverage our unique portfolio of premium Beauty brands across all 3 categories

2.            Stay agile and capture new retail opportunities

3.            Customer-driven decisions

4.           Create a great place to work in Beauty

OUR PRINCIPLES

Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

OUR PRINCIPLES serve as the working principles that every Shiseido employee must follow. These eight working principles – known as "TRUST 8" – are based on the idea that mutual trust is the key to succeeding in OUR MISSION.

Click here to learn more about Our Principles and The Shiseido Philosophy