NARS Senior Business Manager - Selfridges Oxford Street (37.5 Hours)

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Date: 29 Mar 2024

Location: London, LND, GB

Company: Shiseido

Nars logo_black

NARS Senior Business Manager

Reports to: Area Sales & Education Manager NARS
Job Location: Selfridges London Oxford Street
Contract type: Permanent Contract, 37.5 hours per week over 5 days



NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Business Manager you will be bringing this vision to our customers on counter. Your passion for artistry, service and leading people is key, we are looking for someone who is confident and experienced in managing a business, coaching and developing a team and is ready to embody the NARS way in everything you do.

We are part of the Shiseido Group, and in joining NARS you will not only receive innovative and artistry led training, a generous discount on our award winning products and the chance to be part of a fast growing brand – you join an incredible group network of brands, where developing our people is at the heart of our business.



Our mission : Beauty Innovations for a Better World

 Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World.  Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?

 Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in this buoyant market.


To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams


1.            Leverage our unique portfolio of Beauty brands across all 3 categories

2.            Stay agile and capture new retail opportunities

3.            Customer-driven decisions

4.           Create a great place to work in Beauty


Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally.

Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty.  Drunk Elephant joined our portfolio at the beginning of 2021 bringing its unique tone of voice together with its amazing formulations. In 2023 we are planning to launch ULE a newly created Skincare brand with breakthrough credentials around Sustainability, as well as expanding Gallinée, our most recent acquisition from 2022 and specialized around skin microbiome.

We are also growing fast in Fragrance with brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens.

 Our clients include high-street retailers such as department stores, drugstores & chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites.


ABOUT NARS                                               

Created in 1994 in New York by visionary makeup artist François NARS, NARS Cosmetics is one of the leading and most respected brands in the world of makeup artistry.



You will inspire and motivate our team in our no 1 flagship business to be the best they can, every day. Through your leadership you will develop the team to deliver our customer engagement programme and create strong connections with our customers through brand history and strong expertise, encouraging them to identify and maximise sales opportunities and strive to deliver excellence. You’ll be commercially focused with a proven history in driving a large business and team to achieve exceptional results. You will be  empowered to take accountability for driving your business through retail theatre, animation and dynamic service.  Thinking outside of the box, you'll use your networking skills to connect with external partners to recruit new customers whilst engaging existing customers and securing brand loyalty to not only NARS but you as an Artist.

We'll ensure you have all the tools you need to achieve your goals, and you'll partner closely with your Area Manager, Education and HR to build a business plan that will drive those KPIs across your team and deliver results. As a NARS Artist and Senior Business Manager, you have the power to deliver a culture through your team that can change the way our clients feels about themselves through your actions, communication and the connections that you make. This will be your daily commitment to your clients, your team and yourself.



  • Retail Business Management experience essential
  • Must have run a large business in excess of £1 million in the beauty space
  • Proven track record in implementing business strategy, driving KPI’s and delivering to sales performance in a retail environment.
  • Demonstrable skills in coaching and developing others with an aptitude for talent development
  • Proven experience in collaborating with other departments such as education/HR and strong understanding of how to implement education into day to day.
  • Excellent written and verbal communication including basic excel/PPT skills
  • Strong experience in artistry, ideally with a qualification desirable
  • Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success


The benefits you’ll love…

30 days holiday, including bank holidays, increasing with service

Generous discretionary commission scheme

Contributory pension scheme – 5% employer contribution

Generous product allocation & discount

Enhanced parental allowance

Life Assurance up to x2 your salary

Employee referral bonuses

Access to Retail Trust

Annual performance and development reviews so you know your career is going in the right direction



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