CRM Executive - 12 Month FTC

Date: 29 Oct 2025

Location: London

Company: Shiseido

CRM Executive (Fixed-Term Contract)

MISSION

To support the CRM Manager in executing and deploying email campaigns that drive customer engagement, loyalty, and lifetime value.

ORGANISATION

Reports to: Senior CRM Manager

Job Location: Shiseido Group London Head Office

Contract type: 12 Month FTC

MAIN RESPONSIBILITIES

Execute the UKI CRM strategy and ensure all campaigns are delivered in line with agreed plans.

Manage the CRM communications calendar for each brand in line with marketing and eCommerce plans.

Build tactical CRM campaigns in line with brand values and strategy.

Use basic Photoshop skills to edit and adapt visual assets for email campaigns, ensuring brand consistency.

Ensure CRM best practice is shared and leveraged locally across all brands and business units.

Provide weekly campaign results and analysis to wider teams, including marketing, eCommerce and eRetail.

Ensure GDPR compliance across all email deployments and data handling.

Support A/B testing and optimisation initiatives to improve engagement and conversion.

Liaise with marketing and digital teams to ensure cohesive messaging and brand alignment.

PROFILE, SKILLS AND EXPERIENCE REQUIRED

Related experience in email marketing or CRM campaign deployment.

Familiarity with email platforms (e.g. Salesforce Marketing Cloud, Adobe Campaign, or similar).

Experience in successfully implementing end-to-end CRM campaigns and reporting.

Strong attention to detail and ability to manage multiple campaigns simultaneously.

Exceptional attention to detail and highly organised.

Knowledge of CRM KPIs, terminology and GDPR compliance.

Proactive and pragmatic.

Analytical mindset, comfortable with analysing numbers and reporting.

Google analytics (universal & GA4).

Intermediate excel experience.

Basic Photoshop skills for editing and preparing visual assets for email campaigns.

High volume consumer goods experience would be beneficial

Positive, collaborative attitude and strong communication skills.

Passionate about customer data and experience.

The benefits you’ll love…

26 days holiday + bank holidays + your birthday day off

Holiday buy – up to 5 days

Day off when you get married or move house

Generous contributory pension scheme – match up to 8%

Enhanced parental allowance

Generous product allocation & discount

Life Assurance up to x4 your salary

Flexible & hybrid working

Wellbeing programmes

Performance and development reviews so you know your career is going in the right direction

We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work.

We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion.

We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.

OUR HIRING PROCESS

Once you have applied for the role, our in house recruitment team will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion.

If your CV is shortlisted, then you will be contacted by our recruitment team. They will arrange a pre-screening call, to explore your motivation, suitability and role expectations. After the pre-screen, your application will be reviewed by the hiring manager. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! In some cases, we may invite you to an assessment centre or to present your ideas in the form of a business presentation.

Please note: If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification. Please reach out if you need further information on this and whether we offer sponsorship.

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