Advocacy Assistant - Intern (FTC 18 Months)

Advocacy Intern

MISSION

To support the UK Advocacy team in executing product campaigns, maintaining community and advocate platforms, and working closely with the CRM team on advocacy projects across multiple brands.

ORGANISATION

Reports to: Advocacy Manager

Job Location: Shiseido Group London Head Office

Contract type: 18 month Fixed-Term Contract

MAIN RESPONSIBILITIES

• Provide general support to the Advocacy Manager across current and future advocacy projects, ensuring initiatives contribute to brand growth and revenue opportunities
• Respond to customer reviews across various touchpoints to maintain positive brand perception and encourage repeat purchases
• Support NARS PRO community activities, including inbox management, manual renewals, and onboarding new members, with a focus on strengthening loyalty and driving incremental sales
• Assist with activations for The NARS Community, Drunk Elephant, and NARS nano- and micro-influencer communities, e.g., sampling/product send-outs, creating competitions, and scheduling missions and tasks, while identifying opportunities to maximise engagement and conversion
• Support live online and in-person (IRL) events, ensuring they deliver measurable impact on brand awareness and revenue growth
• Work closely with the CRM team, supporting creative briefs and emails to promote live and in-person events and promotions, with an emphasis on driving customer acquisition and retention
• Manage the monthly Shiseido brand Facebook content calendar, including ideation, copywriting, scheduling, and monitoring, while optimising content to increase engagement and uncover new revenue opportunities

PROFILE, SKILLS AND EXPERIENCE REQUIRED

• TikTok obsessed! An active TikTok user with a good understanding of beauty brands, content, and influencers.
• Superb organisational skills with a passion for detail and precision
• Able to manage time effectively and prioritise accordingly
• Number literacy skills
• Able to collaborate well with colleagues and internal teams
• Strong awareness of online brand representation and messaging
• Agile and flexible, willing to take on new opportunities
• Strong team player
• Passion for all things digital and beauty
• Positive attitude and works well in a fast-paced environment
• Curious, hands-on approach and willing to learn
• Educated to a degree level – marketing or business related preferred but not essential
• Copywriting is a plus, but not essential
• Analytical is a plus, but not essential
• Microsoft suite skills (excel, powerpoint, word, outlook)
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

THE BENEFITS YOU’LL LOVE

• You time: Enjoy 26 days off, plus bank holidays, and a special day off for your birthday!
• Pension Power: We match up to 8% to help you save for the future.
• Health at Your Fingertips: Access to a Digital GP whenever you need it.
• Beauty Bonanza: Generous product allocation and discounts to keep you glowing.
• Secure Your Future: Life Assurance up to 4x your salary.
• Feel Good: Dive into our wellbeing programs and visit the in-office Wellness Room
• Growth Journey: Regular development check-ins to keep you on track.
• Skill Up: Excel training to boost your knowledge and regular L&D sessions.
• Social Scene: Join in on company socials for fun and networking.
• Exclusive Access: Retail Trust, Tastecard, and local discounts at your fingertips.
• Snack Attack: Unlimited coffee, tea, milk options, and snacks to fuel your day.
• Family First: Enhanced parental allowance to support your growing family.
• Balanced Life: Enjoy a 35-hour work week, Hybrid and Flexible working and a protected lunch break
• Salary: £25,000

ABOUT SHISEIDO GROUP

Our mission : Beauty Innovations for a Better World

Click here to learn more about our brands

Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World.  Did you know that Shiseido is the most awarded company in terms of innovation with a record 31 FSCC Awards?

Shiseido UK & Ireland plays a central role in the EMEA region and is biggest affiliate, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in the world Nr4 biggest beauty market.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams

1.            Leverage our unique portfolio of premium Beauty brands across all 3 categories

2.            Stay agile and capture new retail opportunities

3.            Customer-driven decisions

4.           Create a great place to work in Beauty

ABOUT SHISEIDO BRAND                                   

Recently voted as No5 most trusted brand in Health & Beauty worldwide, Shiseido has defined the concept of beauty and spread its knowledge and power across the world. Heralding an army of devoted followers, we feel that by inspiring empathy, beauty can become a positive force in the world, and guide the next generation boldly into the future.

ABOUT CLE DE PEAU BEAUTE

Clé de Peau Beauté, the premier luxury skincare and makeup brand from Shiseido Cosmetics, was founded in 1982 as the ultimate expression of elegance and science. Forever guided by exquisite aesthetics and intelligence, Clé de Peau Beauté has instilled its products with modernity, enchantment, and dynamism to emerge as an industry leader in delivering radiance so remarkable, it emanates from within.

ABOUT DRUNK ELEPHANT

We are committed to using only ingredients that either directly benefit the health of the skin or support the integrity of our formulations. We never take into account whether something is synthetic or natural, instead choosing ingredients based on biocompatibility.

ABOUT NARS                                               

Created in 1994 in New York by visionary makeup artist François NARS, NARS Cosmetics is one of the leading and most respected brands in the world of makeup artistry.

ABOUT DESIGNER FRAGRANCES

Shiseido Group’s fragrance brands are a collection of luxurious and exciting fragrance brands, which are amongst the leaders in the UK market. From the edgy Zadig&Voltaire to the sensual and effortless delicacy of Narciso Rodriguez; and the intriguing mix of natural and sophistication in Issey Miyake. In selected distribution, we also have the unique collection from the extraordinary perfumer, Serge Lutens and more to come to the market.

ABOUT GALLINEE                                   

At Gallinée we believe in working with your microbiome to help it to look after you. Our products contain a patented complex of prebiotics, probiotics and postbiotics to nourish and support the good bacteria that make your own personal ecosystem. Helping them to look after even the most sensitive skin.

OUR PRINCIPLES

serve as the working principles that every Shiseido employee must follow. These eight working principles – known as "TRUST 8" – are based on the idea that mutual trust is the key to succeeding in OUR MISSION.

Click here to learn more about Our Principles and The Shiseido Philosophy

We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success.  

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work.

We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion.

We are proud to be recognised as a  disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.

Once you have applied for the role, our in house recruitment team will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion.

If your CV is shortlisted, then you will be contacted by our recruitment team. They will arrange a pre-screening call, to explore your motivation, suitability and role expectations. After the pre-screen, your application will be reviewed by the hiring manager. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! In some cases, we may invite you to an assessment centre or to present your ideas in the form of a business presentation.

Please note: If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification. Please reach out if you need further information on this and whether we offer sponsorship.

KEEN TO KNOW MORE?

Click here to learn more about our brands

Click here to learn more about Our Principles and The Shiseido Philosophy