MAIN PURPOSE

Responsible for overseeing all warehouse operations, ensuring seamless import-based inventory management and efficient collaboration with third-party logistics (3PL) providers. This role is critical in optimizing inbound receiving, storage, order fulfilment, and outbound shipping to support retail, e-commerce, and B2B channels. Strong leadership, operational expertise, and vendor management skills are required to drive efficiency, maintain compliance, and support the company’s growing logistics needs.

KEY RESPONSIBILITIES

1. Warehouse & Logistics Operations Management

• Oversee inventory flow from inbound receiving to outbound shipping, ensuring timely and accurate order fulfillment.
• Manage storage allocation, warehouse space utilization, and product movement efficiency.
• Supervise 3PL operations to ensure accurate picking, packing, and shipping for retail, e-commerce, and B2B channels.
• Coordinate with transportation partners, supply chain function, and warehouse personnel to ensure smooth logistics execution.

2. 3PL & Vendor Management

• Lead 3PL oversight, ensuring adherence to service-level agreements (SLAs), cost targets, and performance KPIs.
• Conduct regular reviews and audits of 3PL providers to drive continuous improvement in warehouse efficiency and accuracy.
• Work closely with logistics and supply chain functions to resolve operational bottlenecks and improve warehouse efficiency.
• Implement contingency plans to mitigate risks such as stock discrepancies, shipping delays, and damages.

3. Inventory Control & Process Optimization

• Ensure inventory accuracy and integrity through cycle counts, audits, and reconciliation with systems.
• Develop and refine standard operating procedures to enhance order accuracy, reduce damages, and minimize delays.
• Continuously identify and implement process improvements to optimize warehouse workflows and eliminate inefficiencies.

4. Performance & Cost Optimization

• Monitor and report on key performance indicators (KPIs), including order accuracy, fulfillment time, cost per unit, and inventory variance.
• Identify and drive cost-saving initiatives related to warehouse operations, inbound freight, and last-mile delivery.
• Collaborate with Logistics and Supply Chain functions to forecast warehouse capacity needs and optimize transportation planning.
• Evaluate potential automation and technology enhancements to improve warehouse efficiency

5. Compliance & Safety Management

• Ensure warehouse operations comply with local regulations, company policies, and global standards related to safety, environmental requirements, and labor laws.
• Conduct regular training sessions for warehouse and logistics partners on product handling, compliance, and safety protocols.
• Enforce strict adherence to quality control measures in storage, order processing, and shipping.

REQUIREMENTS

• Bachelor’s degree in Supply Chain Management, Logistics, Business, or related field (or equivalent experience).
• Minimum 10 years of experience in warehouse, distribution, or logistics management, preferably within import-based retail or cosmetics industries.
• Proven experience in managing 3PL vendors, including contract negotiation, SLA management, and performance tracking.
• Strong understanding of warehouse and logistics operations within an import-driven supply chain.
• Excellent problem-solving, analytical, and decision-making skills to drive operational improvements.
• Ability to lead cross-functional teams and collaborate effectively with internal and external stakeholders.

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