Senior Officer - Education, IPSA

Date:  May 8, 2022
Location:  Hong Kong
Company:  Shiseido
Country/Region:  HK
Custom Field 4:  Employee (Permanent)
Company:  Shiseido

The Role

Currently we are hiring an additional headcount to support our Education team for IPSA. The ideal candidate would work closely with our frontline team and assist the Education Manager in identifying needs, designing and delivering online and offline trainings.


Reports to: Manager – Education


Job Description

  • Assist Education Manager to elevate brand professionalism and focus on developing comprehensive training program.
  • Conduct training needs analysis. Identify, design, and deliver both online and classroom training program
  • Coordinate and conduct onsite coaching and post course follow up to ensure the excellence in store experience
  • Maintain training record, prepare training report and training material, and update training database
  • Monitor training progress and gather feedback on the programs
  • Assist teams to handle customer enquiry and complaint case, in order to enrich the customer experience and drive conversion
  • Support the team on administrative and coordination work, as well as other ad-hoc tasks as assigned


Job Requirements:

  • Degree holder in training or related disciplines
  • Minimum 3 years of relevant experience in training field, with experience in skincare/beauty industry is a must.
  • Good knowledge in skincare, customer service and selling technique
  • A good team player with excellent interpersonal and communication skills


What’s on offer:

Be part of a growing global organization with a portfolio of around 16 brands, competitive discretionary bonus, quarterly free goods across brands, medical benefits, birthday leave, flexible working hours, wellness benefits, learning sponsorship, and more.



Please apply with your latest resume stating your notice period, current and expected remuneration package.  We regret that only shortlisted candidates will be contacted. 


Shiseido Hong Kong is an Equal Opportunities Employer. All applications received will be treated in strict confidential and be used exclusively for employment purpose only. 

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