Manager - Sales and Operations, NARS

Date:  Sep 8, 2022
Location:  Hong Kong
Company:  Shiseido
Country/Region:  HK
Custom Field 4:  Employee (Permanent)
Company:  Shiseido

NARS is looking for a Retail Experience and Operation Manager who will be responsible to drive and execute the brand commercial strategy, provide leadership in driving sales and developing high performing teams through delivering consumer-centric omnichannel and excellent Artistry experience. This position will lead the retail experience and operation team to strategically plan and execute sales strategies for all POS within Hong Kong & Macau in conjunction with corporate and retail partners.


Commercial Management:

  • Drive strategies and establish action plans to maximum effectiveness in achieving business objectives and targets, with emphasis on profitability and efficiency
  • Accountable for the establishment and achievement of annual, monthly, and weekly sales objectives across omni-channel in coordination with the overall business plan
  • Work in partnership with Business Planning, Marketing team and Education team to create strategies to ensure achievement of sales plans by building brand and category growth
  • Explore new channels and ideas on promotion, retailtainment and engagement events to drive sales and enhance customer engagement
  • Have in-depth knowledge of the market and monitor competitor performance to determine the greatest opportunities and action plans to support business growth
  • Establish strong relationships with key stakeholders, trade partners and develop sales enablement plans to maximize growth opportunities 


People Management:

  • Provide leadership to motivate Frontline team, while ensuring them to achieve assigned KPIs with frequent review and actionable recommendations
  • Provide ongoing performance management, developing the team through coaching, mentoring, on-the-job development, and seizing appropriate developmental opportunities


Artistry Experience Management:

  • Create and initiate best in class artistry experience to drive customer loyalty and build brand love
  • Strengthen great artistry experience with close monitor of CX KPI to enhance customer satisfaction


Job Requirement:

  • Degree holder in Business or relevant discipline
  • At least 8 years of solid experience in retail management, preferably in Makeup, Luxury Beauty industry, of which 5 years or above in managerial level
  • Strong people management, interpersonal and communication skills
  • Ability to create and analyze business strategies
  • Ability to listen to and understand the needs of the customer, translating those needs into strategic direction
  • Effective planning and time management skills
  • Forward thinking, result oriented with positive working attitude
  • Good written and spoken English and Chinese


What’s on offer:

Be part of a growing global organization with a portfolio of around 16 brands, competitive discretionary bonus, quarterly free goods across brands, medical benefits, birthday leave, flexible working hours, wellness benefits, learning sponsorship, and more.


Please apply with your latest resume stating your notice period, current and expected remuneration package.  We regret that only shortlisted candidates will be contacted. 

Shiseido Hong Kong is an Equal Opportunities Employer. All applications received will be treated in strict confidential and be used exclusively for employment purpose only. 

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