Manager - Education, Shiseido Fragrance Division

Date:  Jan 4, 2023
Location:  Hong Kong
Company:  Shiseido
Country/Region:  HK
Custom Field 4:  Employee (Permanent)
Company:  Shiseido

The Role:

Shiseido Fragrance Division is managing several brands including Serge Lutens, Issey Miyake, narciso rodriguez. We are operating in different channels such as free-standing shops, department store counters and Tmall Global (e-commerce in China). This role is to ensure our frontline team and sales representatives are well-equipped with necessary knowledge and skillsets to achieve sales and service objectives, and to ensure the retail experience are meeting customer expectations.





  • Develop, adapt and implement fragrance and make-up training programs and materials to ensure local frontline teams are equipped with necessary knowledge and skillset
  • Prepare training materials and conduct trainings in Mandarin to KOLs and agency partners in Mainland China in remote/ e-learning manner, for our Tmall e-commerce business
  • Devise training strategy in developing frontline team to enhance team growth and to advance service standard and sales
  • Formulate and elevate retail experience in stores by setting up service flow standard, guideline and training to frontline staff
  • Work closely with regional Education team to ensure flawless implementation and execution of programs
  • Participate in events and activities aiming at building brand awareness, customer acquisition and retaining customer loyalty





  • University graduate in any disciplines
  • Minimum 8 years’ relevant training and development experience in fragrance/ makeup/ beauty industry
  • Strong experience in program development/instructional design
  • Solid coaching, training, leadership, and communication skills
  • Excellent presentation, communication and interpersonal skill is a must
  • Proficient in written and spoken Cantonese, Mandarin, and English
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Experience and qualification in fragrance training will be an advantage.


What’s on offer:

Be part of a growing global organization with a portfolio of around 16 brands, competitive discretionary bonus, quarterly free goods across brands, medical benefits, birthday leave, flexible working hours, wellness benefits, learning sponsorship, and more.


Please apply with your latest resume stating your notice period, current and expected remuneration package.  We regret that only shortlisted candidates will be contacted. 

Shiseido Hong Kong is an Equal Opportunities Employer. All applications received will be treated in strict confidential and be used exclusively for employment purpose only. 

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