MAIN PURPOSE

• Support Regional Office as SAP maintenance and support Center.
• Provides Application Managed Service (AMS) in APAC region for the various enterprise applications troubleshoot and resolve issues & requests within targeted SLA.
• This role uses consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve expected business results. 

DIMENSION:

Geographical area under responsibility: Asia Pacific

KEY RESPONSIBILITIES

• Act as point of contact to analyze and fix application and system issues PTP/ITD area, ensuring SAP services are available and reliable. SAP Modules: MM, IBP, and SD
• Support month end or year-end closing activities, proactively monitor and take actions to prevent erroneous postings, wherever applicable.
• Responsible for Supply Chain, Planning and Logistics, and provide system domain knowledge
• Responsible for SCM Incidents, Problems and Change Requests, and provide intervention guidance and proactive solutions when required.
• Assist user in requirements gathering, preparation, and follow through of Change Requests
• Assist in CR release and implementations/roll-out by preparing test script/ test scenario or conduct/coordinate or support users in carrying out User Acceptance/Regression Test.
• Manages incidents reported by user and follow-up promptly with RCA and CAPA approach and industry best practices
• Acts as liaison for troubleshooting and support: investigate, analyse, and solve software problems and map business requirements, processes, and objectives; develop necessary modifications to satisfy needs.
• Maintain a thorough knowledge of the organization and adheres to all organizational standards.
• Provide support outside regular office hours.
• Any other ad-hoc duties assigned.

REQUIREMENTS

• Bachelor's Degree in I.T, Computers or related field
• SAP ECC 6.0/S4 HANA experience
• Experience and knowledge of key integration points between SAP modules
• Business knowledge and process design skills in Supply Chain, Planning and Logistics.
• Experienced in system integrations between SAP systems, and with 3rd parties systems
• Possess basic knowledge of SAP authorization troubleshooting.
• Self-motivated and detail-oriented
• Project management, ITIL and/or ITSM experiences
• Effectively communicates technical concepts to users and business concept to tech team
• Must be able to multi-task, work independently as well as a team player and manage own workload under tight deadlines with minimum supervision.
• Possess good analytic thinking and problem-solving skills.
• Ability to work well on cross functional project teams and foster team commitment to tasks.
• Develop relationships with internal and external stakeholders.
• Excellent analytical, interpersonal skills and proficient in English.
• Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, Korean etc.