Store operations:
•    Responsible for e-platform operations, including promotion planning, stocks demand forecast, customer relationship management, campaign participation management and other systematic operations tasks
•    Ensure all operation tasks going smoothly (PO, credits, refunds, stocks available…) and deliver supports on time (samples, gifts...)
•    Competition landscape check on a regular basis with details of competitors’ commercial & planning activities across platforms 
•    Cooperate with internal cross-functions (accounting, brand marketing, logistics,…) and external partners (platforms, social agencies, enablers..) to achieve the set KPIs & project objectives
•    Reports & Data analysis of store operations with deep-dive insights per category/brand/plan to strengthen store performance.

NMV & P&L control: 
•    Responsible for account GMV with platform & Netsales with internal with strong P&L report & analysis 
•    Analyse store-related data and recommend improvement plans for store revenue based on results, store optimization, and merchandise ratings
•    Collaborate with management on NMV goals, planning and forecasting
•    Control & reconcile cost with distributor or platforms