Senior Planner, External Operations

Date:  Nov 17, 2022
Location:  East Windsor
Company:  Shiseido
Country/Region:  US
Custom Field 4:  Employee (Permanent)
Company:  Shiseido

Apply to join Shiseido Americas, one of the top cosmetics companies in the world! For 150 years, Shiseido has celebrated the power of beauty  - we are PEOPLE FIRST and strive for BEAUTY INNOVATIONS FOR A BETTER WORLD.


Shiseido offers competitive salaries based on experience and a comprehensive benefits package that includes:

  • Medical, dental & vision insurance
  • 401k with 4% employer contributions
  • 14 paid company holidays
  • 23 days annual PTO for all new hires
  • Generous bonus program
  • 40% employee discounts for our brands
  • $1,000 company gratis program
  • Tuition reimbursement and much more!


We encourage our employees to grow their skillsets through learning and development courses as well as advance their careers through internal mobility opportunities. Here at the Shiseido Manufacturing Plant located in East Windsor, NJ, we work to show our employees appreciation by providing year-round opportunities to volunteer and donate to charity, enjoy annual employee appreciation celebrations, and rewards for exemplary safety practices. Learn more about joining our team below and at


Job Summary: 

Manage the creation and timely execution of an achievable, efficient production schedule for a group of Contract Manufacturers (domestic and International) while maintaining lowest possible inventory levels and agreed upon service levels. Create and maintain purchase orders and other transactions within Mapics and JD Edwards. Perform monthly or quarterly inventory reconciliations with assigned CM sites and ensure inventory accuracy.  


Primary Duties & Responsibilities: 

  • Lead the supply planning to maintain service, inventory will contract manufacturing. Be the SPOC for assigned CMs.
  • Manage relationship with strategic CM site through monthly CS&OP Process
  • Manage Shiseido Owned inventory accuracy at external manufacturing sites.
  • Own daily management for service and inventory for their portfolio. Work with NPD to define the supply plan for their launches.
  • Execute the defined service level agreement for their CMs.


Working Relationships/Key Stakeholders:

  • In conjunction with CMs and procurement, and in line with the global planning blue print, define the run strategies for the various product types and class (e.g. ABC class)
  • Develop and maintain relationship with external manufacturing plant. Build rhythm and cadence with the site in order to enrich the relationship.
  • Develop strategy and process for change champion role within the external operations road map
  • In alignment with the planning blue print; define inventory policies to allow forecasts to be accurately translated into manufacturing production schedules in support of the defined run strategies and business objectives.
  • Interface with the CMs to ensure the implementation and use of the most efficient, cost-effective manufacturing strategies by product type.
  • Maintain low inventory report (Shiseido Service Letter) and daily service management for their portfolio.
  • Maintain all the parameters for their portfolio as per the agreed blue print. Drive continuous improvement to optimize service and inventory
  • Maintain all SKUs within the window while keeping agreed service levels.
  • Work with CMs to execute the SLA as per agreed strategies.
  • Work with CMs to define supply strategies as per the category.
  • Track inventory levels of Finished goods, components, WIP and raw materials to ensure they stay within planned levels. Monitor Excess and Obsolete inventory and drive Root Cause Problem Solving and action planning/execution to reduce E&O.
  • Work with Purchasing / suppliers and the CMs to ensure that component and production lead times are challenged and reduced to the lowest possible level in keeping with agreed distribution strategies.
  • Develop and monitor the use of appropriate KPI’s to measure and improve the effectiveness of the key elements of the planning organization.
  • Work with NPD/commercialization to define supply plan for new products launches.


Qualifications & Competencies: 

  • ​​​​​​​4 year academic degree in relevant field or related job experience
  • Prefer APICS exposure and CPIM certification
  • Minimum of  5-8 years of experience in a supply planning role, ideally in a manufacturing or supplier environment in consumer goods industry.
  • Competent user of computerized IT systems – Word, PowerPoint, Excel and other associated scheduling, forecasting software packages
  • 3-5 years of experience working within an ERP/MRP environment at an advanced level
  • JDE / SAP experience a plus.
  • Thorough working knowledge of DRP and MPS processes in a Manufacturing or CM environment
  • End to End Supply Chain Functions and Linkage
  • In depth understanding of capacity management and production control concepts
  • In depth understanding of setting safety stock levels and other key parameters for Finished Goods and components
  • Production life cycle management
  • Thorough knowledge of TQM methodology, their application and their use towards continuous improvements.
  • In depth understanding of Supplier Management concepts.



Our Principles serve as the working principles that every Shiseido employee must follow. These eight working principles – known as “TRUST 8” – are based on the idea that mutual trust is the key to succeeding in Our Mission.

  1. THINK BIG – Adapt a big-picture perspective. Deliver new values through creativity.
  2. TAKE RISKS – Embrace risk. Practice “Trial & Error & Trial”.
  3. HANDS ON – Consider front-line realities when making decisions. Take the lead from end-to-end.
  4. COLLABORATE – Break free from the silo mentality. Leverage the diverse capabilities of colleagues.
  5. BE OPEN – Be transparent. Create an environment that encourages everyone to speak up – even if it is bad news.
  6. ACT WITH INTEGRITY – Be sincere and humble at all times.
  7. BE ACCOUNTABLE – Commit to the goal. Take accountability for the execution.
  8. APPLAUD SUCCESS – Create a culture that celebrates success.

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law

Job Segment: Operations Manager, Supply Chain, Supply Planner, Supply, Operations