Planner, External Operations

Date:  Nov 16, 2022
Location:  East Windsor
Company:  Shiseido
Country/Region:  US
Custom Field 4:  Employee (Permanent)
Company:  Shiseido

Job Summary: 

Plan and deliver the creation and timely execution of an achievable, efficient production schedule for a group of Contract Manufacturers (domestic and International) while maintaining lowest possible inventory levels and agreed upon service levels. Create and maintain purchase orders and other transactions within Mapics and JD Edwards. Perform monthly or quarterly inventory reconciliations with assigned CM sites and ensure inventory accuracy.  


Primary Duties & Responsibilities: 

  • Manage the supply planning to maintain service, inventory will contract manufacturing. Be the SPOC for assigned CMs.
  • Own daily management for service and inventory for their portfolio. Work with NPD to define the supply plan for their launches.
  • Execute the defined service level agreement for their CMs.


Working Relationships/Key Stakeholders:

  • In conjunction with CMs and procurement, and in line with the global planning blueprint, define the run approaches for the various product types and class (e.g., ABC class)
  • Develop and maintain relationship with external manufacturing plant. Build rhythm and cadence with the site to enrich the relationship.
  • In alignment with the planning blueprint, define inventory policies to allow forecasts to be accurately translated into manufacturing production schedules in support of the defined run strategies and business objectives.
  • Interface with the CMs to ensure the implementation and use of the most efficient, cost-effective manufacturing strategies by product type.
  • Maintain low inventory report (Shiseido Service Letter) and daily service management for their portfolio.
  • Maintain all the parameters for their portfolio as per the agreed blueprint. Drive continuous improvement to optimize service and inventory
  • Maintain all SKUs within the window while keeping agreed service levels.
  • Work with CMs to execute the SLA as per agreed strategies.
  • Work with CMs to define supply strategies as per the category.
  • Track inventory levels of Finished goods, components, WIP and raw materials to ensure they stay within planned levels. Monitor Excess and Obsolete inventory and drive Root Cause Problem Solving and action planning/execution to reduce E&O.
  • Work with Purchasing / suppliers and the CMs to ensure that component and production lead times are challenged and reduced to the lowest possible level in keeping with agreed distribution strategies.
  • Develop and monitor the use of appropriate KPI’s to measure and improve the effectiveness of the key elements of the planning organization.
  • Work with NPD/commercialization to define supply plan for new products launches.


Qualifications & Competencies: 

    • College Degree or equivalent work experience
    • Prefer APICS exposure and CPIM certification
    • Minimum of 2 years of experience in a supply planning role, ideally in a manufacturing or supplier environment in consumer goods industry.
    • Competent user of computerized IT systems – Word, PowerPoint, Excel and other associated scheduling, forecasting software packages
    • 2 years of experience working within an ERP/MRP environment at an advanced level
    • ASCP and JDE experience a plus.
  • Working knowledge of DRP and MPS processes in a Manufacturing or CM environment
  • End to End Supply Chain Functions and Linkage
  • Understanding of capacity management and production control concepts and of setting safety stock levels and other key parameters for Finished Goods and components
  • Knowledge of TQM methodology, their application, and their use towards continuous improvements.
  • Understanding of Supplier Management concepts.



Our principles serve as the working principles that every Shiseido employee must follow. These eight working principles – known as “TRUST 8” – are based on the idea that mutual trust is the key to succeeding in Our Mission.

  1. THINK BIG – Adapt a big-picture perspective. Deliver new values through creativity.
  2. TAKE RISKS – Embrace risk. Practice “Trial & Error & Trial”.
  3. HANDS ON – Consider front-line realities when making decisions. Take the lead from end-to-end.
  4. COLLABORATE – Break free from the silo mentality. Leverage the diverse capabilities of colleagues.
  5. BE OPEN – Be transparent. Create an environment that encourages everyone to speak up – even if it is bad news.
  6. ACT WITH INTEGRITY – Be sincere and humble at all times.
  7. BE ACCOUNTABLE – Commit to the goal. Take accountability for the execution.
  8. APPLAUD SUCCESS – Create a culture that celebrates success.


Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law

Job Segment: Operations Manager, Supply Chain, Supply Planner, Supply, Operations