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Title:  Manager, Production

Job Summary:

The Production Manager is responsible for executing a weekly production plan while ensuring that all safety, quality and productivity goals are met and all GMP and OTC procedures are followed.  He/she is responsible for operational excellence via continuous improvement in quality, efficiency and team development.  Overall, this position ensures that all operations are executed efficiently and effectively without any compromise to safety and quality.


Primary Duties & Responsibilities: (List what are the main tasks)

  • Develop capabilities of direct reports by providing mentoring, constructive feedback and training.
  • Provide support to the Supervisors in the daily management of the department activities.
  • Charter projects to drive continuous improvement in the areas of safety, quality and productivity.
  • Participate in weekly OEE meetings and identify/lead projects to drive OEE improvement
  • Work with the Quality department to resolve finished good non-conformances and identify corrective actions.
  • Identity and implement ideas to improve RTFT


Working Relationships/Key Stakeholders:

  • Direct reports:  to ensure departmental objectives re met, procedures are followed and proper training is being planned and executed
  • Quality:  a strong and collaborative relationship is paramount for the required identification and implementation of corrective actions related to quality issues found in production
  • Planning:  interacting with Planning team on a daily basis to set proper weekly production goals that both meet the customer’s needs and optimize the department’s performance goals
  • Maintenance & Technical:  work with both Maintenance and Technical teams to identify projects to improve plant performance and plan and execute line trials to support new product launches


Financial Accountability (budget/sales etc) – if applicable




Qualifications & Competencies: (List required or desired education; competencies; experiences; soft & hard skills)


  • 5 years Supervisory experience in fast paced, GMP production environment required
  • Demonstrated ability to build a high performing team and achieve results
  • Demonstrated problem solving, conflict resolution and decision making skills
  • Root cause analysis and Corrective Action implementation
  • Ability to build and foster strong cross-functional relationships
  • 4-year college degree (Engineering) preferred.  5+ years relevant industry experience (including managerial) required
  • Cosmetic or Pharmaceutical experience preferred







Below is a list of Core Competencies designed to help employees at Shiseido Americas succeed as the company continues to evolve and innovate.

  1. Business Insights: Applying knowledge of business and the marketplace to advance the organization’s goals
  2. Customer Focus: Building strong customer relationships and delivering customer centric solutions
  3. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
  4. Drives Results: Consistently achieving results, even under tough circumstances


  1. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  2. Develops Talent: Developing people to meet both their career goals and the organization’s goals
  3. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
  4. Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity
  5. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  6. Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
  7. Cultivates Innovation: Creating new and better ways for the organization to be successful

Job Segment: Sales Consultant, Manager, Pharmaceutical Sales, Sales, Management

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