Beauté Prestige International Supervisor - Bicester (37.5 Hours)

Beauté Prestige International

Supervisor

Reports to: Senior Area Sales & Education Manager Beauté Prestige International
Job Location: Beauté Prestige International, Bicester
Contract type: Permanent Contract, 37.5 hours per week over 5 days

MISSION

As a Store Supervisor, you will support the management of the retail team, and will lead by example in offering extraordinary customer service through delivering the brand values, whilst you will inspire and coach the team to achieve their full potential in a retail environment.  As a Group, we are formed of many luxury beauty brands that are fast growing within the industry. This is an incredible opportunity for an experienced leader to lead and inspire a team, but to also join an incredible group network of brands, where developing our people is at the heart of our business.

ABOUT SHISEIDO

Founded in 1872 in Japan, Shiseido is one of the top leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in about 120 countries with 45 000 employees and 70 nationalities, Shiseido offers a unique selection of skin care, makeup and fragrance resulting in over 1 trillion yen of net sales in 2017. Thanks to 146 years of heritage, Shiseido constantly creates high-quality, highly functional, safe and innovative cosmetics and develop brands deeply loved by people from all over the world.

Shiseido EMEA is Shiseido's Regional Headquarter for the Europe, Middle East and Africa (EMEA) regions. Representing a workforce of 4,000 employees in 88 countries, Shiseido EMEA is covering worldwide activities for fragrance brands (Alaïa Paris, Dolce & Gabbana, Elie Saab, Issey Miyake, Narciso Rodriguez, Serge Lutens, Shiseido fragrances and Zadig & Voltaire) as well as business and distribution of Shiseido group brands (BareMinerals, Buxom, Clé de Peau Beauté, Laura Mercier, NARS and the brand Shiseido). Shiseido EMEA is home to the Center of Excellence (CoE) for Fragrance. The Center uses Shiseido’s acclaimed scientific methods and innovative technologies in creating new and unique fragrances for the global market.

ORGANISATION

Reports to: Boutique Manager / Assistant Store Manager

Job Location: Bicester Village

Contract type: Permanent Contract, 37.5 hours; 5 days per week over 7 fully flexible days

MAIN RESPONSIBILITIES

• Support Management in leading the retail team, setting a strong example and coaching staff to support their development;
• Achieve sales goals and strong KPIs;
• Adhere to the brand’s G.O.L.D. service standard, and create customer engagement with our multi-branded boutique by driving store animations and events;
• Attending to the needs of every customer in an approachable, highly attentive and personal manner, adapting and responding to their individual needs;
• Working collaboratively with the Store Manager / Assistant Store Manager to ensure smooth and efficient running of the store;
• Developing and maintaining positive and productive ongoing relationships with customers, the Beaute Prestige International Team, and store management alike;
• Educate customers on our multiple brands by sharing your passion, creating and maintaining excitement about the brands.
• Act as a brand ambassador at all times. Uphold the brand image and present Beaute Prestige International in a positive light, including wearing the products in store;
• Ensure marketing programs are followed and that shop-floor standards are representative at all times.

ADDITIONAL RESPONSIBILITIES:

• Track and report weekly sales;
• Being present in store for designated visits / special events;
• Planning schedules for the team around promotional calendar.

PROFILE

• Previous experience in supervising a team;
• Excellent communication and customer service skills;
• Strong retail experience, able to represent Beaute Prestige International in personal presentation and sales performance;
• Able to work independently and as a part of a team, self-motivated and able to take initiative;
• Understanding of KPIs, and able to drive these across a team;
• Flexibility to work key trading hours
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

The benefits you’ll love…

30 days holiday, including bank holidays, increasing with service

Generous discretionary commission scheme

Contributory pension scheme – 5% employer contribution

Generous product allocation & discount

Enhanced parental allowance

Life Assurance up to x2 your salary

Employee referral bonuses

Access to Retail Trust

Annual performance and development reviews so you know your career is going in the right direction

POSITION REFERENCE NUMBER: 14622