MAIN PURPOSE

Customer Relationship Management is responsible for supporting brand team. This role will manage the CRM data, Customer data analysis, CRM trigger and CRM execution to support CRM system to build strong CRM fundamental and generate sales from data analysis.

KEY RESPONSIBILITIES

• Plan and develop customer journey frameworks to improve yearly business results.
• Oversee all CRM trigger activities.
• Conduct thorough customer data analysis.
• Analyze and monitor CRM campaign performance for result optimization.
• Assist in monitoring and testing CRM-related systems.
• Generate CRM reports and provide data support to the brand team.
• Collaborate with corporate, vendor, and regional teams to ensure smooth workflows.
• Perform other work-related tasks as assigned.

REQUIREMENTS

• Degree in Business Administration or a related field.
• At least 3 years of experience in Marketing, with CRM experience as a plus.
• Proficient in Excel (Pivot Tables, VLOOKUP, SUM) for data analysis.
• Energetic, self-motivated, result-oriented, and a creative thinker.
• Strong problem-solving skills and comfort with ambiguity.
• Excellent analytical skills with an understanding of marketing trends.
• Good computer skills with proficiency in relevant software.
• Excellent communication skills in both Thai and English.
• Willingness to learn and coordinate with stakeholders across functions.

Shiseido (Thailand) Co., Ltd
8 T One Building 23rd – 24th floor, Sukhumvit 40 Alley, Sukhumvit Road,
Phra Khanong Sub-district, Khlong Toei District, Bangkok, Thailand
Tel : 0-2032-8300 ext. 705