International Trainer Travel Retail CDI H/F

Fragrance Trainer Travel Retail EMEA

CDI H/F

Who we are ?

Reconnue comme la première entreprise de cosmétiques fondée au Japon, et aujourd’hui classée au 5ème rang mondial des groupes de beauté, Shiseido incarne l’excellence absolue dans le domaine des soins, du maquillage et des parfums. L’entreprise a été fondée en 1872 et vient de fêter ses 150 ans.

Concevant des produits toujours plus innovants et modernes, les marques du Groupe sont aujourd’hui distribuées dans plus de 120 pays et régions. Shiseido emploie environ 39 000 collaborateurs de près de 100 nationalités et a généré un chiffre d’affaires de 7,5 milliards d’euros en 2022.

Guidés par la mission « Beauty Innovations for a Better World », les collaborateurs de Shiseido sont animés par des valeurs qui illustrent son héritage unique : « People First », « Diversity », « Art & Science », « Japanese », « Uncompromising Quality » et « Omotenashi ».
Shiseido EMEA, basé à Paris, couvre les activités mondiales des marques de parfum Issey Miyake, Narciso Rodriguez, Serge Lutens, Shiseido Fragrances, et Zadig&Voltaire et des marques de soin Ulé et Gallinée; ainsi que les activités et la distribution régionales de plusieurs marques du Groupe : Clé de Peau Beauté, Drunk Elephant, NARS, Shiseido Ginza Tokyo et Tory Burch.

Key responsibilities :

1. Contribute to the performance development of Travel Retail teams (Beauty Consultants) in order to offer our consumers a unique in-store experience (60%):

• Analyze and identify the training needs of the points of sale where training activities should be conducted, in collaboration with Retail Managers.
• Organize and deliver training during annual and regional conferences for BCs.
• Train Beauty Consultants, promoters, and Generic Staff at airports based on their specific needs.
• Train new recruits on the complete catalog and sales techniques using a blended-learning format.
• Coach the Top 20 BCs to meet brand requirements in terms of service and experience.
• 60% travel required within the zone.

2. Adapt and develop training presentations and digital training tools (20%):

• Collaborate with international teams to adapt tools based on training needs and the Travel Retail target audience.
• Collaborate with the Shiseido Travel Retail team to develop specific modules to enhance the expertise of sales associates.
• Manage the feed and back office of the e-learning platform and application.
• Develop training videos for major product launches.

3. Reporting and budget monitoring (20%):

• Assist the Retail Excellence Manager in budget management (create POs, manage invoices).
• Develop reports after each training session and share feedback and best practices during monthly meetings with sales representatives.

Profile:

Required experience:

• Minimum 6-8 years of experience in a training department (conducting training/coaching) in the cosmetics and perfume industry.
• Sales experience is a plus.
• Fluent in English (90% of BC/Trainer trainings are conducted in English).

Desired skills:

• Strong communication, leadership, and energy: comfortable with public speaking, with experience in conducting multiple trainings and events.
• Pedagogical skills, methodology, and rigor.
• Ability to manage projects and work in a team.
• Digital experience.
• Boutique/field sales experience.
• Creativity and curiosity about the luxury industry and its professions.
• Both business and consumer-centric oriented
• Excellent proficiency in the Microsoft Office Suite.
• Fluent in English.
• Frequent travel within the zone is to be expected (60% of the time).